I've had the opposite experience -- I sent an email a day after placing an order because I wanted to wait on the jacket. Penfield emailed me right away and I was refunded the amount right away.
It's a small company so it will probably take a while to get back to you. Just email them and if they don't respond in a day, email again.
Quote:
Originally Posted by
abeezy21 
Penfield easily has the worst customer service ever. They dont answer emails , no phone number and they dont give a shit about the customer ... HORRIBLE