Originally Posted by hymo
I paid $40 for shipping to Malaysia where I am based. You would expect I would at least be informed of the tracking code. Completely ignoring the customer after he has paid (they were very responsive before they got my business) is not a tenable business model when most of your customers are online and read this thread.
Granted that they should have probably told you this or replied to you in some way, but if you're getting it internationally shipped to Malaysia, is a tracking code even useful? I've had lots of stuff ship from overseas, and never gotten a tracking code because these things get passed from one shipping service to another.
Anyway, Crane's has a representative here on StyleForum. That profile is here: http://www.styleforum.net/user/crane%27s
. I would try messaging this person directly with your issue.