Originally Posted by Caboose66
That's a good question. I do believe that ALL of the articles in the outlet store are X-outs. I assume they come from a number of sources (returns, repairs(?), exchanges, seconds, etc.). I honestly don't know how they get such a large number of well-used articles. Does someone return one of these pieces for repair and then the factory tells them "It would just be better to send you a new piece"? If so, they must still make the returned article useable before it goes to the outlet store. It seems that a Company like Filson, with a return policy that legends are made of, would be well-positioned to have an outlet. Maintain a very high-level of customer satisfaction with the liberal return policy and then still have a conduit to market and sell those pieces a second time upon their return/exchange.
Thanks for the info. I see X-d tags on lots of the ebay used Filson bags and always wondered where they came from. I bought a well worn 257 from ebay with an X-d tag. It cleaned up well but the zipper is torn in one spot about 3" long.
I've mentioned this before but for reference, I tried to get it repaired by filson (at my expense) and they indicated that they do not work on X-d tagged merchandise, even for a fee at the owner's expense. However, customer service was terrific to deal with and they sent me a new zipper for the bag at no cost so I could have someone repair it locally.