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Volvo Owners

post #1 of 21
Thread Starter 
My second time with a new Volvo...first it was an S40, now an S60...had the car about a year and a half now. I find the customer service at my Volvo dealer (Edison) to be pitiful but love the cars. Do any of you have suggestions for NYC Volvo dealers where their customer service is decent?

Today they made my pregnant wife wait there all morning w/out offering her a loaner while they fixed stuff and did a routine oil change...do I expect too much from a $35,000 car?

What are your Volvo experiences?
post #2 of 21
Quote:
Originally Posted by NewYorkRanger View Post
My second time with a new Volvo...first it was an S40, now an S60...had the car about a year and a half now. I find the customer service at my Volvo dealer (Edison) to be pitiful but love the cars. Do any of you have suggestions for NYC Volvo dealers where their customer service is decent?

Today they made my pregnant wife wait there all morning w/out offering her a loaner while they fixed stuff and did a routine oil change...do I expect too much from a $35,000 car?

What are your Volvo experiences?

Martin's Volvo in NY always offered me a loaner, at least while the car was under warranty.
Manhattan Volvo, which swallowed Martin's seems to be equally good, though they are expensive. On the plus side, they will drive me to my office after I drop off the car.
I am out of warranty, so I don't get a free loaner anymore, though.
post #3 of 21
Quote:
Originally Posted by NewYorkRanger View Post
My second time with a new Volvo...first it was an S40, now an S60...had the car about a year and a half now. I find the customer service at my Volvo dealer (Edison) to be pitiful but love the cars. Do any of you have suggestions for NYC Volvo dealers where their customer service is decent? What are your Volvo experiences?
Wow, that's pretty bad. Even the Volvo dealership in rural PA gave me a loaner while they were doing maintenance / repairs. My Pittsburgh dealer drops me off at my office and picks me up afterwards, but no loaner (I'm out of warranty, too).
post #4 of 21
That requirement that you must be "under warranty" to get a loaner seems absurd to me. Wouldn't they especially want you to keep coming back for service/repairs after the warranty has run out so they can charge full price for the work? I'm glad my Infiniti dealer doesn't treat me that way.
post #5 of 21
Quote:
Originally Posted by nicad2000 View Post
That requirement that you must be "under warranty" to get a loaner seems absurd to me. Wouldn't they especially want you to keep coming back for service/repairs after the warranty has run out so they can charge full price for the work? I'm glad my Infiniti dealer doesn't treat me that way.
My Infiniti dealer is good about this, too, even though the vehicle is well out of warranty. They are the best of all the dealerships I have to deal with, especially when it comes to loaners.
post #6 of 21
Amazing how cheap cars are over there. 35k would buy little more than my C30 here, which I'm guessing isn't even for sale in the US! Apols for the slight digression.
post #7 of 21
Thread Starter 
C30 is out, about a year now...around 20K...looks like a fun car.

I'm glad you guys responded, thanks. We're still under warranty, the car is only 18 months old. When we get the next one (we do love Volvo, and now with another kid on the way we will need something bigger) we may do the new C60 (the smaller truck they just released) but will go somewhere else.
post #8 of 21
That's pretty terrible service NYR, especially if your car is under warranty. Do they not have a representative from Volvo call you to rate the service you got? If not, I'd definitely bring that up with your service manager.
post #9 of 21
Thread Starter 
^^^when we had the S40 I assumed it was because it was basically their entry level car...when they needed to work on it for a few days they drove us to Enterprise and offered us a Nissan Sentra...I assumed that when we went up to the S60 it wouldn't be an issue...guess I was wrong.

I tried calling when we had the S40, but the service manager's response was "We don't do loaners," despite watching them put a couple, who dropped of their S80, into another Volvo.
post #10 of 21
Quote:
Originally Posted by nicad2000 View Post
That requirement that you must be "under warranty" to get a loaner seems absurd to me. Wouldn't they especially want you to keep coming back for service/repairs after the warranty has run out so they can charge full price for the work? I'm glad my Infiniti dealer doesn't treat me that way.

I am not really so sure about the loaner policy. It could be that they do offer it and I don't pay attention because I always say no. I hardly ever use my car and a loaner is much more of a hassle for me than walking from midtown. The only time I ever needed one was when I had an emergency repair that stretched over the weekend and I had a trip planned for out of town. I took the loaner, but moving car seats was a PITA. Since then, I have never needed a loaner, so can't say for sure that I would remember if one were offered.
post #11 of 21
Id check the swedespeed forum for NYC alternatives ...
post #12 of 21
My current dealer is a mile from my office, so I've never actually asked them for a loaner. They always have my car ready by the end of the same day, anyway, so a loaner isn't crucial for me.
post #13 of 21
My dad is a long-time Volvo owner, always Volvos and always second hand. They're reliable as well (his 850 has done about 200,000 miles with no major repairs) Planning to become a Volvo driver myself soon, looking at 2001 - 2002 S60s, can get one here for around $15k.
post #14 of 21
Volvo trucks
post #15 of 21
Aren't Volvos the gay man's car?
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