Hmm I feel their responses are as automat like as ever. I recently received a jacket from a different brand than what I ordered (it should have been Helmut Lang, but was actually a Chinese counterfeit brand named "Helmut-L"), so i sent them a message with a photo of the label tag, and this was their reply:
After no less than 6 messages back and forth I got all my money back though.
that's the nature of e-mail, not yoox CS...try calling. my experience has been positive like others
I just picked up a pair of Balenciaga waxed jeans. Now I'm trying to determine how hot that waxed coating is actually going to make me. I might have to return them if I'm sweating my balls off in them. Anyone with experience in waxed denim care to comment?