Only had to contact Yoox CS once cause they did a price drop a day after I put in an order and asked if I could get a price adjustment. Got back to me in less than a day and credited my cc no questions asked.
edit - in case you can't tell by the photos, the bottom of the zipper isn't completely attached to the jacket, but more of a tab that you can slide your finger behind. Makes zipping your jacket 1000x easier. Its one of those things I've never seen before, but once I saw it it was a moment of clarity; why doesn't EVERY jacket have this?!