Originally Posted by Distorbiant
1. Your upbringing has nothing to do with your current class privilege. See the end of this post for my original intent.
Where are you getting this idea that there's this huge gap in class and "wealth" between you and me? Since graduating from college, I've basically pieced together my overall income through various jobs. I make enough to pay my bills and have a little bit of "fun" money. Unless you have no income at all, I'd guess there's virtually no gap between us in that respect.
2. I fully realize it costs money to ship something. Yes offering free shipping is at a cost to the vendor. As a consumer, I want a free-to-fair deal on shipping. That's my preference. I don't know why you keep insisting that I "understand" things.
Because you don't seem to be understanding things. Most clothing sites work off some sort of flat rate or tier pricing for shipping. It would be a logistical mess to say, "OK, shipping for this jacket is $x, and shipping for this shirt is $x." Unless I missed something, the site in question was charging a flat rate, whether it was a shirt or several items. And even with price breaks, shipping stuff is not cheap. Go look up how much it costs to send something that's just a pound across country.
I just wish you would stop with all the condescending/patronizing language. It's needlessly antagonistic. I know shipping stuff costs money. Like LA Guy just posted, it does build high customer rapport. I love buying items from Revolve, for example, because of their generous shipping policy. I've also recommended them to many people. Recently I bought a scarf from Blackbird Ballard since they hooked me up with free shipping. Now my friend is buying a scarf from them as well. Shit, I even dropped them a yelp review. These are just personal anecdotes, but good customer service goes a long way with me. Free or fair shipping costs is part of good customer service.
See, you're making it out to be like I've got an issue with free shipping. That's not the case. What customer doesn't enjoy free shipping? My point was just that when a site doesn't offer free shipping, it shouldn't be this travesty of justice or an indictment of that site's reputation. Free shipping, while a bonus, isn't a great indicator of customer service to me. I've had plenty of poor experiences with sites that offered free shipping, and plenty of great experiences with sites that tacked on a shipping charge.
And again, your complaint came in response to a PSA that the site was offering 30 percent off its items. Everyone enjoys good deals, but it doesn't mean we have to try to bleed every last penny of savings possible to justify making the purchase. If that's the case, perhaps it's not something you actually want that much? Speaking of...
It also has a lot to do with the ratio of item cost to shipping cost. If I'm buying a cheap item and then a site hits me with a shipping fee that's practically half the cost of that item, it kind of ruins the value in my eyes.
I think most will agree that you will be happier with your wardrobe when you stop making "value" such a high priority when it comes to buying clothes. I've balked at buying something before because of the shipping price, but it was ultimately almost always something that I didn't want THAT much. If it's something you really want, what's another $14?
P.S. The TOJ comment is a low blow. I barely knew about TOJ at all when I posted that. But I'm flattered you'd look through my posting history to find something to try to troll me with!
I follow the ToJ thread pretty closely. No searching necessary.