I had a somewhat similar situation unfold over the course of two months:
- I won an eBay auction that contained dozens of small items.
- I paid immediately after winning, and the seller was quick to respond to any emails.
- The guy was in California, and being a novice seller, grossly underestimated how much Priority shipping would be. I think the stated shipping on the listing was $20, which seemed crazy, since this was a lot that would probably be four or five boxes of stuff.
- The guy goes to the PO, discovers this horrible reality, and emails me, asking if I could send him some more money for shipping.
- It's Christmastime, and I already know I got a pretty killer price on the lot in terms of what I'd make back, so I agree to float him an extra $10. Not nearly enough to cover shipping, but hey, that's the seller's responsibility. I've been there myself.
- Guy emails me on NYE to tell me the stuff has shipped.
- I request the tracking numbers and... nope, he claims he couldn't afford tracking and his grandmother just died, which is I guess relevant to the cost of tracking?
- The next weekend, I get a medium flat rate box. I open it and some of my stuff is in there, but mostly the filler that people throw in these lots because they won't sell on their own. To boot, one of the few keepers in the box is in horrible shape. Writing and marker all over it. I email him, expressing my displeasure, noting that the rest of the stuff had better not be in such lousy condition. No response.
- That Monday, I get another medium flat rate box... which is incredibly light. Even lighter than a Coke bottle (!), but I open it anyway, because I dunno, I'm dumb sometimes. In the box are two of those gaudy skirts you see like Latina dancers wear, and they wreck of cheap perfume. The skirts. I have no idea what the dancers smell like. Probably cheap perfume.
- I email him, essentially calling him out that all of the preceding events make me think he's trying to rip me off.
- No response from him, so I open a Significantly Not As Described dispute later that night.
- Two days later, five boxes show up at my place... from this guy. I cautiously open them up, and to my surprise, it's most of the items, in incredible condition.
- After doing some inventory, I realize that there are still a few items that are missing. I email him, explaining the situation, noting that I'll close the dispute once I receive the rest of my items.
- He FINALLY responds, telling me that he's 18, and this was his first eBay transaction, and he made a lot of mistakes, etc. He tells me that he's going to send the remainder of my items soon.
- A few days pass, and no word from him.
- A few more days pass, and still nothing. I email him, asking what's up, reminding him that I'll be closing the dispute as soon as the rest of my stuff shows up.
- He finally emails me, making up some story about sending the package and it getting sent back to him, so he needs to send it again. lulz, I used that one myself a few times in my early eBay selling days.
- A week passes and still nothing. I email him and get no response.
- Another week passes, and still nothing. The dispute will automatically close later that night if I don't escalate it to a claim and let eBay decide. I'm happy with most of what I received, but I don't think it excuses the guy from sending me EVERYTHING I won. I escalate it to a claim, attaching a note that I'd either like the rest of my items or a partial refund, since I've already received a fair amount of the stuff I won.
- I get an email from eBay a few hours later saying they've ruled in my favor and have issued a full refund.
I was conflicted about what to do, but I'd sent the kid numerous emails and been pretty understanding about all these mishaps, which stretched out the damn transaction to a two-month ordeal. I'd made it clear that I just wanted the rest of my stuff and I'd close the dispute right away. For whatever reason, he never did. What he still owed me wasn't even close to being the "best" part of the lot, so it's legitimately confusing. I felt like I kind of bent over backward to accomodate the kid, and he still flaked.
Holy shit, guys, long post.