I mean, I get that he broke the rules and didn't give a fair answer, but what was he supposed to say? "I violated their T&C and was banned?"
Everyone seems to hate on Grailed for some reason, even though they have one of the better user-driven B&S systems around. I don't get the sense that they're taking money from users or Paypal (like some seem to suggest). I think they're just trying to make as attractive an offer as possible to build up a customer base, and then capitalize on it -- like every other internet site in history. I guess they might start doing that next year.