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Random fashion thoughts - Page 7042  

post #105616 of 109053

the most interesting sales experience I had was at a vintage yohji/dries store in shanghai when I asked the people there for an opinion on something, specifically on how a coat fit from the back since they didn't have two way mirrors, and they absolutely refused to give anything resembling an opinion whatsoever, and would defer so politely and expertly that they made it awkward for me to ask further. They even offered to take a picture so I can judge for myself. I took it as part of the "artisan" ethos where they're trying not to enable my consumerism and I get and respect that but honestly I just wanted to know if the coat made my ass look big.


Edited by accordion - 2/16/15 at 7:36pm
post #105617 of 109053
Quote:
Originally Posted by sinnedk View Post

DH? dunhill?

are you for real
post #105618 of 109053
Quote:
Originally Posted by sinnedk View Post

DH? dunhill?

Dior Homme - because people are too lazy to type.  Also, it's French.

post #105619 of 109053
Quote:
Originally Posted by Bam!ChairDance View Post

Most definitely. I've only worked as a sales associate in two stores, but I can say with certainty that a boutique's survival all but depends on its ability to maintain a steady, loyal clientele, and that loyalty comes from building long-term relationships with customers who are more sensitive to service than to price.

Abraxis sort of has it backwards-- the customers who spend time planning purchases, comparison shopping, etc, won't give stores the sort of loyalty that keeps them alive. We'll turn our back on a store if it means finding a better deal elsewhere. Now, a store can try to lure our business by making the individual transaction incredibly easy-- by providing measurements, details, etc, as well as a competitive price. But that's not nearly as effective as maintaining long term relationships with clientele who have the means to pay a higher price as long as they receive a consistent and predictable level of service. That's why Atelier had a blog featuring individual customers, their life stories, etc. That sort of intimate relationship is critical, and it's not the sort of relationship you'll get from the customer who practices showrooming.

That said, it wouldn't be accurate for me to say showrooming has had no effect. For one, boutiques probably have to fight harder to find customers who are interested having that sort of 'relationship' I described above. And I'm sure everyone has seen the rise of stores like Sneakerboy or Warby Parker that host physical spaces without any inventory, basically forcing their customers to shop online. But based off my limited experience, I'd say high end boutiques have been more sheltered against showrooming's effects because they thrive off the type of person who doesn't practice it in the first place.

I am a sport shopper, but I've never, in my life, showroomed, and I do have loyalty, prices be damned, to certain stores, whether it's because I feel that the taste levels are so high that they need to stay around (MAC, Alan Bilzerian) or just because I really like the guys and the goods.

post #105620 of 109053
Quote:
Originally Posted by LA Guy View Post

LA has lots of good stores.

I'm heading to LA in a couple of weeks. Going to be staying in the Hollywood area, any recommendations for stores to visit?
post #105621 of 109053
Quote:
Originally Posted by nicelynice View Post

are you for real

didn't know abbreviation, don't make money from selling DH, need to know other terms.
Quote:
Originally Posted by LA Guy View Post

Dior Homme - because people are too lazy to type.  Also, it's French.

thanks
post #105622 of 109053
DH probably the OG abbreviation of SF.
post #105623 of 109053

recs for slim fit wool trousers? should have got the +j

post #105624 of 109053
Quote:
Originally Posted by cocostella View Post

DH probably the OG abbreviation of SF.

More like APC
post #105625 of 109053

Does anyone else find it funny when two brands use the same model for their lookbook in a given season?  Its like it breaks the fourth wall or something.  Or they start melding in your mind.

 

Visneedles 2015FW:

 

 

post #105626 of 109053
Quote:
Originally Posted by Lorcan7 View Post
 

Does anyone else find it funny when two brands use the same model for their lookbook in a given season?  Its like it breaks the fourth wall or something.  Or they start melding in your mind.


Visneedles 2015FW:

Warning: Spoiler! (Click to show)

 

 

 

 

 

 

ts(s) used the same model for next F/W as well! Sadly I can't find any pics online, so maybe they haven't been published publicly yet.

post #105627 of 109053
I want to see the acronym founder appear in other brands' lookbooks just for the lolz

he probably gets rashes when natural fabrics touch his skin
post #105628 of 109053
Quote:
Originally Posted by sinnedk View Post

DH? dunhill?

=_=......................

you're so ripe for trolling sometimes that it's hard to be nice sometimes.... foo.gif
post #105629 of 109053
Customer service goes a long way with me. I remember the stores and salespeople in the past that saw me walk through the door in tattered levi's jeans and white fruit of the loom t shirt and treated me with the same level of respect as someone who was clearly in another tax bracket from myself; those are the stores I'll go back to again and again and buy things.

Blue In Green consistently has the best customer service I've encountered and even though I don't buy japanese denim anymore I do go back to them to buy something almost every time I'm in NYC because I like the way that they're doing things.

Selvedge (NOT Self Edge, but their customer service has been good as well) had the best sales guy in all of NYC during the early 00's. He, on 2 separate occasions, ran down the street while I was in the store to get coffee for me (he was going to get one for himself) and refused payment for it. Treating customers like humans, what a concept.

When the Dior Homme store in NYC first opened (or remodeled, I forget, it was during the height of Hedi), some jeans I wanted were sold out in my size and the salesperson suggested going to Trash And Vaudville (shitty punk store on St Marks) because "...their jeans basically fit the same and they're way cheaper. It's what I wear most of the time actually." Later that salesperson became the senior salesperson at the Cloak store and I would see him out at parties and whatnot and we would always say hello to each other. Honest selling, and not up-selling will always get me to come back and spend more.

Other stores that I walk into every time I'm in their respective cities with rarely the intention of buying a single item (due to my budget restrictions) and receive exceptional service are 45rpm, Chrome Hearts, Alan Bilzerian, and Tom Ford (among others I can't recall at the moment) make me think that if I ever have the money to spend on their products, I would do it at full price with a smile on my face.

On the other hand, I recently had a very cold experience at IF Soho and I will not shop there again even though they carry brands that I do occasionally buy at retail. I had a horrible experience at DSM in NYC to the point where I've lost a lot of respect for the company as a whole. The people they hired to work in that store are real brats.

Even big department stores can have great sales people who help you without any preconceived conception of your spending ability. When DH was sold out of an item I wanted years ago, I went to Sak's because it was close enough to see if they had it and the salesperson was a great genuine guy and I ended up spending close to $2K with him that day. I've dealt with really helpful salespeople at Barney's NY and at Polo stores in NYC and Boston. So, even bigger companies can get those great personable sales people despite their sprawling stores and product lines. Unfortunately a lot of the salespeople in those larger retailers are art school dropouts who think they should be designing or photographing the shit they're selling, and they resent the customers for it. But there are shitty salespeople working at independent stores as well, even the owners themselves being dismissive of potential customers.

I do most of my shopping online these days though, because I basically wear a uniform everyday and if I need to get something it's just to replace and item that's worn out.

tl;dr MIRAN LEVEL RANT/LIFE STORY.
post #105630 of 109053

Can you elaborate on the IF experience? I've only been there 1-2 times but the Japanese lady seemed pretty nice. Responsive by e-mail too, which is not often the case with stores lacking webshops, even included photos of items. BiG was a great experience, place had the best vibe too. Got ignored at the Surface to Air store but everywhere else was cool. SAs at Margiela were dressed in lab coats, thought that was cute. Everywhere else had normal/expected customer service.

 

It's not like China where they'll turn you away at the door of a Givenchy or something if you look poor. Sounds fucked up but it's justifiable from their perspective. I've had experiences where I've bought something from an artisan type boutique, returned a week later with the same SA there and got ignored with no one else in the store. She was doing her books or something and didn't wanna be bothered.

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