An update on my return to Vass.
I returned the package through a German postal office using DHL international shipping, which includes insurance and tracking.
The package took several days to arrive in Hungary and I was confident it would soon arrive Mr. Kuti but suddenly the tracking said the package was unable to be delivered and stored.
I called the German DHL customer service and was told the package gets handled in Hungary by the Hungarian postal service EPG.
The package had not yet been sent back to Germany and possibly could be picked up by Mr. Kuti from EPG.
As I don't speak Hungarian to give Vass a call I sent them an email explaining the situation.
I just received following reply
Quote:
Dear Louis XIV
Thank you for your email, also for your efforts with the shipping!
There is no problem with the shipping, just the Hungarian post is absolutely untrustable.
The shoes were never tried to delivery. They just waiting for the pickup.
Sometimes they deliver the parcels sometimes not.
No that’s what happened. We’ll collect them tomorrow.
Don’t worry about it. We are using only FedEx. There can’t be any problem.
As soon as the shoes are here I’ll contact you!
Best regards,
Rezső Kuti
Sales Manager
So I can only advise anyone sending a package to Vass to go for FedEx shipping instead of other shipping options as I am afraid packages are likely to be lost by EPG or might at least mean greater effort to Mr. Kuti, like in my case.
Also I'd like to once again stress how satisfied I am with the service of Mr. Kuti and Vass.
They have been an absolut pleasure to deal with, especially looking at what problems I have put them through.