or Connect
Styleforum › Forums › Men's Style › Classic Menswear › The Ultimate Vass (Footwear) Thread (Pictures, reviews, sizing, etc...)
New Posts  All Forums:Forum Nav:

The Ultimate Vass (Footwear) Thread (Pictures, reviews, sizing, etc...) - Page 1169

post #17521 of 20222

Well I have to say I am a disappointed Vass/Ascot Shoes customer

 

Initially, I was introduced to Vass through the Ascot Shoe Group who post largely Vass, but also some Barker Blacks and the odd pair of John Lobbs or Crocketts on eBay.

 

I could turn this into a very long story, which would likely bore the heck out of most people and probably would not accomplish what I have set out to. Suffice it to say that I purchased one pair of Vass Boots in person from the owner of Ascot Shoes while I was in London. This pair are great, I have no issues and I continue to wear them today. However in the meantime, I ordered a pair of MTOs which when they arrived, had a number of issues. The tongues both would not stay remotely centered and in fact slipped immediately all the way down to the left side of my foot on both shoes. The "speed eyelets" were either of not good enough quality or had not been smoothed enough that they literally cut through a pair of laces everytime I wore them. And the backside of those same speedlace grommets were not seated flush with the leather so they scratched both tongues (which were scotchgrain) badly (I will post pictures). I contacted Ascot and was told I shouldnt have worn them and I couldve gotten a full refund, but of course I had only worn them a half a dozen times, but would and could not have discovered the issues without wearing them. Ultimately after much back and forth, Ascot and Vass agreed to remake the boots in time for the middle of September. I had gone over all of the issues with Reszo, the manager of Vass and Karl, the owner of Ascot. I was hopeful as I very much like the designs and Karl has a super eye for style.

 

Unfortunately, when I received the boots, they were worse than the first pair. The holes that are punched along the strip of an oxford or a brogue, many were not punched cleanly through and still had the leather plugs in them, the alignment of these holes and the attention to consistency was beyond poor (visible in the photos I will post below) and the speed grommets which we had decided to forgo for plain laceholes, were done without metal eyelets at all (not what was agreed to or ordered). I contacted Ascot and Karl and returned the boots immediately. 

 

During the waiting period for the boots, I had purchase a pair of shoes from Ascot that were my size and ready made. Within several weeks of wearing them perhaps 4-5 times, the bottom of the two stitch lines around the top of the heel had separated right at the middle on both pairs. Karl told me to send these back with the first boots which I did and they would be repaired. They were returned to me with ABSOLUTELY nothing done except the ends of the threads were melted so they wouldn't come undone anymore. I accepted a "goodwill" discount to keep the shoes and am currently wearing them today.

 

During this 6 or so month period, I have spoken to a number of people who carry Vass (I will keep their names anonymous) as well as looked online for comments regarding both Vass and Ascot shoes. I have also spent some time reading blogs, visiting shoe stores in London and New York and looking at images online.

 

What I have come up with, is that there is a general consensus that the quality control at Vass is lacking in terms of the details Ive mentioned above. Now whether Vass is trying to make too many shoes, or what, I dont have the answer to that. What I can tell you and it is even visible in the pictures posted by Ascot and Vass, is that in the details of the stitching and the hole punching, etc, there is not the evenness and attention to detail that there should be in shoes MTO at this level. I'd be interested to hear of experiences from others as well as hoping that improvements can be made because I truly believe that Karl has a terrific eye for design and that Vass can obviously make shoes and good ones at that, but at the moment there are significant issues that need addressing.

 

 

I posted this in a new thread and got flamed and told I was wrong and my expectations were too high. Then I found this. I suggest you all read it and specifically the Vass review: they say exactly what I tried to convey to Ascot and Vass:

 

http://parisiangentleman.co.uk/2014/05/06/pgs-recommendations-the-2014-ready-to-wear-mens-shoes-review/

 

 

Interested to hear responses.

 

 

 

post #17522 of 20222

post #17523 of 20222
Were the responses you received in your earlier thread not sufficient that you had to drag it over here again? I believe as you were told in your other thread that you are being too picky. You can get a refund from Vass if they mess up your order and take your business to another manufacturer. You are now complaining too much.
post #17524 of 20222

READ THE ARTICLE. Since they review almost every single high end shoe maker, they have no ax to grind with Vass. The review of all of the makers is balanced and in my opinion accurate.

post #17525 of 20222
What is the fault? Sorry, I don't see it

Edit- ohh, the Brougeing isn't perfectly centered. lol
post #17526 of 20222
I am not interested in the opinion of the reviewers. You complained about slight defects in your earlier thread. What do you hope to achieve by repeating the same claims again in this new thread? Do you hope to convince other Vass customers that you were right the first time? I am not impressed by your repeated accusations and insinuations against both Vass and Ascot shoes. I believe you have been made whole in your transactions, and the beauty of the free market is that you can take your business elsewhere. Allow those of us who do not care about quality or perfect shoes continued patronage of Vass.
post #17527 of 20222
Quote:
Originally Posted by jazzsol View Post

I am not interested in the opinion of the reviewers. You complained about slight defects in your earlier thread. What do you hope to achieve by repeating the same claims again in this new thread? Do you hope to convince other Vass customers that you were right the first time? I am not impressed by your repeated accusations and insinuations against both Vass and Ascot shoes. I believe you have been made whole in your transactions, and the beauty of the free market is that you can take your business elsewhere. Allow those of us who do not care about quality or perfect shoes continued patronage of Vass.

The review isn't even bad. Its actually quite positive and  says

 

"Of course, the finishing touches could be perfected, but this is only a slight fault that is to be expected from handmade shoes in this price range; yet, this point is ‘ nitpicking ‘ considering the final product’s undeniable appeal." Talks about Vass QC issues due to growing too fast, and then ends with "That being said, when Vass’s shoes meet the said expectations – and they most certainly do the vast majority of the time – their irrefutable charm makes you understand what the fuss is all about."

post #17528 of 20222

For what it's worth, the article you link is currently outdated, by the website's own reviews, and nearly 18 months old...while I can understand the issues based upon your pictures, I'd chalk that up to too much complaining.

 

The beauty of the free market is that you can take your money to another maker if one proves insufficient in your mind.

post #17529 of 20222
Quote:
Originally Posted by jazzsol View Post

I am not interested in the opinion of the reviewers. You complained about slight defects in your earlier thread. What do you hope to achieve by repeating the same claims again in this new thread? Do you hope to convince other Vass customers that you were right the first time? I am not impressed by your repeated accusations and insinuations against both Vass and Ascot shoes. I believe you have been made whole in your transactions, and the beauty of the free market is that you can take your business elsewhere. Allow those of us who do not care about quality or perfect shoes continued patronage of Vass.

I swear I did not read this post prior to writing mine.

 

Great minds... :fistbump:

post #17530 of 20222
Quote:
Originally Posted by ericgereghty View Post

I swear I did not read this post prior to writing mine.

Great minds... fistbump.gif

I picked up on the coincidence too.
post #17531 of 20222
My experience with Vass has been fantastic. The best customer service I have received from any business, not just shoes. Rezso does everything he can to make his customers fully satisfied. It helps that I live in Budapest and if any "very minor" defects are found with my purchases they are immediately resolved and within a day or two. At the Vass price point their shoe quality and leather is sublime. Every time I have gone to pick up my MTO's at the shop, I immediately want to order some more.
post #17532 of 20222

Well since JAZZSOL seems to know a lot about my transactions with Ascot, then I would say that they have a vested interest and are obviously one of the three partners in Ascot_Shoes. Not exactly an unbiased opinion do you think. The review if you look was redone for 2016. And if you are going to quote parts of a review out of context, post the whole review.

post #17533 of 20222
Quote:
Originally Posted by agoodeye View Post

READ THE ARTICLE. Since they review almost every single high end shoe maker, they have no ax to grind with Vass. The review of all of the makers is balanced and in my opinion accurate.

What do you want to say about the article? I've read it, it seems fairly accurate, what's your point? "The reason for this enthusiasm is simple : the Hungarian house offers entirely handmade shoes for less than 500 euros." Entirely handmade shoes for less than 500 euros! What are the other shoes in that review from a similar 400-600 price range? Cheaney, Alden, Trickers, Caulaincourt, Heschung, Vass, C&J, Alfred Sargent, Altan Bottier, Marc Guyot, Santoni, & JM Weston, with Santoni and Weston being at the upper end of that spectrum. How many of those other than Vass are hand welted and entirely handmade? None! Vass is the only one. You're right, Vass is a really great bargain!

If you don't care about construction and all you care about is the level of finishing, why are you buying Vass anyway? Go get some Edward Greens or John Lobbs and quit posting the same thing over and over. I recently received my 15th pair of Vass. While it's currently my favorite brand, I'll admit, Vass might not be for everyone. It's certainly not for you, so move on to another brand.
post #17534 of 20222
Quote:
Originally Posted by agoodeye View Post

Well since JAZZSOL seems to know a lot about my transactions with Ascot, then I would say that they have a vested interest and are obviously one of the three partners in Ascot_Shoes. Not exactly an unbiased opinion do you think. The review if you look was redone for 2016. And if you are going to quote parts of a review out of context, post the whole review.

You have been complaining to anyone who would listen on this forum about phantom defects with your shoes. When are you going to rest the matter? No more comments from me.
post #17535 of 20222
Probably a good idea for you not to comment. And since you think that they are "phantom complaints" then you must be blind AND ignorant.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › The Ultimate Vass (Footwear) Thread (Pictures, reviews, sizing, etc...)