I ordered suits from them about 1 1/2 years ago. The "salesman" was a 20-something kid with no experience in the bespoke world other than the training he received from A&B. His recommendations on the coat length pant leg drop ended up being horribly wrong. The suits arrived 4 weeks after promised and were just folded into a plastic bag and thrown into a shipping box. Within 2 times wearing one of the suits, a pant seam came undone. Fortunately, there are some excellent tailors in my city and I was able to rescue the suits from the poor cut and slapdash construction. I called customer service multiple times to try and get the suits fixed and was transferred to different parties until I got to the regional manager. He then proceeded to blow me off saying there was nothing they could do once the suits were "crafted".
Since then, I've discovered that you can get a well-made, off-the-shelf suit (Hugo Boss or other brand) from a high-end men's store and have it tailored in-house for the same results as an A&B suit. Stay away from this company, they're not interested in repeat business and remind me of a used car lot.