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MTM failure, need some serious help! - Page 6

post #76 of 116
Quote:
Originally Posted by quuz View Post
His reply to my last mail when I asked to speak to his boss:

I'am agent here in Sweden so everything goes trough me. Individuals cant call my boss if hes not involved in the case, it gets all wrong because he lives in Italy. I've spoken to my boss and we can make you a new suit jacket for $125 thats the cost for the garment.

So I just sent him the pics of the suit jacket. I sure hope as hell he can be an honest man and realize that they fucked up, because even If I chose a shorter jacket then normal the back shouldn't look like that when its mtm imo.

I might be missing some of the story because of the language difference:

You do not need permission from the sales associate to call his employer. You also do not need to continue sending pictures and checklists to the sales associate, explaining your position.

Call the 'boss', explain to him that the jacket is completely inadequate, and tell him to refund your money in full.

The sales associate will never refund your money, if he has the choice. Speak with his employer.
post #77 of 116
Thread Starter 
Quote:
Originally Posted by SuitedNBooted View Post
If they're saying that, then at least they know they messed up. Still, you should go for a full refund. I would suggest not buying anything more from them.

You don't seem to have any deformities, why did you go MTM, especially for a first suit? One of the advantages of being 19 is that you can walk into any workplace in an H&M suit and no-one will think anything of it. That would save you $250 as well.

I have really really skinny arms and also I wanted a proper, well fitted suit from the beginning.

Quote:
Originally Posted by R-H View Post
I might be missing some of the story because of the language difference:

You do not need permission from the sales associate to call his employer. You also do not need to continue sending pictures and checklists to the sales associate, explaining your position.

Call the 'boss', explain to him that the jacket is completely inadequate, and tell him to refund your money in full.

The sales associate will never refund your money, if he has the choice. Speak with his employer.

Only problem being he refuses to give me his email/number. I've searched around on the internet to find this boss of his without any luck.
post #78 of 116
^ +1
post #79 of 116
Quote:
Originally Posted by quuz View Post
His reply to my last mail when I asked to speak to his boss: I'am agent here in Sweden so everything goes trough me. Individuals cant call my boss if hes not involved in the case, it gets all wrong because he lives in Italy. I've spoken to my boss and we can make you a new suit jacket for $125 thats the cost for the garment.
Quote:
Originally Posted by quuz View Post
Only problem being he refuses to give me his email/number. I've searched around on the internet to find this boss of his without any luck.
I'm confused. My impression until now is that you have been dealing with a sales associate. What about the store manager? Have you tried to calling the store and immediately asking to speak to the manager?
post #80 of 116
Thread Starter 
Quote:
Originally Posted by SirSuturesALot View Post
Have you tried to calling the store and immediately asking to speak to the manager?
Yes I have, the guy Im speaking with trough my mail is the the only guy who works in the store where I got my suit, hes only an agent for the company. I also tried searching around for some company info but have been unable to find some, the store:s website is the following http://www.pari.se/ (Its in english so you can go ahead and check it) ITs also weird because I dont manage to get info from whois.com with that web address either. Edit: wll I did some searching around, searched for the telephone number he gave me and it said: Vincere & Co AB Org.number: 556335-7234 Board of directors, committee: It says his name. Employees: 1
post #81 of 116
I'd say it's a real possibility that there is no boss.

If he's the "agent" it could just be that he is his own corporate entity and using a factory in Italy. The factory isn't responsible for making something to his own screwed up measurements (even if they probably should have asked some questions) but it isn't really their ass on the line. As far as they're concerned, any screwups should come out of his hide, and they don't give two craps about you.
post #82 of 116
Thread Starter 
Quote:
Originally Posted by Douglas View Post
I'd say it's a real possibility that there is no boss. If he's the "agent" it could just be that he is his own corporate entity and using a factory in Italy. The factory isn't responsible for making something to his own screwed up measurements (even if they probably should have asked some questions) but it isn't really their ass on the line. As far as they're concerned, any screwups should come out of his hide, and they don't give two craps about you.
Sounds reasonable, maybe thats why he wont give me his "boss" contact info. I also looked at some financial ratio numbers. The ones I could find were untill year 2007 and it didn't look to good, as I studied economics for threee years I know a thing or two. Years result (not sure of the English word for it) -$34500 Profit margin -55.7 Also I found only three names that were involved in this company his name as vice director, name of his accountant and one name of a person being in the committee. All of them were Swedish names and these people live in Sweden I couldn't find no Italian name. Nor an Italian mother/daughter company. Why am I bringing this all up? I don't know really but it seems really really lame why he (obviously, I'm not saying he is) is lying to me about his boss and such.
post #83 of 116
Quote:
Originally Posted by Douglas View Post
I'd say it's a real possibility that there is no boss.

If he's the "agent" it could just be that he is his own corporate entity and using a factory in Italy. The factory isn't responsible for making something to his own screwed up measurements (even if they probably should have asked some questions) but it isn't really their ass on the line. As far as they're concerned, any screwups should come out of his hide, and they don't give two craps about you.

I second that. In fact there's a fair chance that $125 is what your guy pays the italian factory for the suit.

Given how blindingly bad the result is, there has got to be some law or other he is breaking in handing you this "suit" for your $500. I would have no hesitation in threatening to go to the police, in fact that may be your only realistic option.
post #84 of 116
Thread Starter 
Well not maybe the police but the swedish consumer agency. I dont know how serious they are otuside Sweden but here in Sweden they are very serious and tend to take every matter very seriously. So I might have a really big chance if I contact them.

The reason I didnt contact them at once was because I wanted to be a nice guy, well nice guy time is over, especially when he obviously starts to lie to me.

Also he said earlier that the cost for making a suit was 450 dollar and NOT 120 as he said just now. And I higly doubt that it costs 450 dollar to make the suit when he sells it for 510...
post #85 of 116
I doubt that his business partner is in Italy. All the reference to Italian tailoring and such is a tad too much for my taste. This Pari company might as well be in Thailand or such place.
This is how(decent) MTM works: Somebody (ideally a tailor or a well trained salesperson) measures you up. Taking 20 single measurements is just showing off, most of them are not used, since an already existing pattern is manipulated. So all you need are height, chest, waist, hips, arms, back width and of course all the trouser measurements.
Next step would be to determine a size closest to those measurements. Then do adjustments on overall length, sleeve length, back width and sleeve pitch. Did he do such things?
What could have happened is this: They took the length as a reference. By doing so the proportions will go totally wrong, like in your case. The fact that he didn't know this and the factory didn't correct it indicates that this is a 3rd class business. I'd say that no Italian company with a good amount of experience would let out a suit jacket like this.

Since your customer agency has to deal with a smaller population than in other countries I'd say go for that. Best thing would be to close down that business.
There were a few like that around in Europe and they all sold garments made in Thailand. Those agents will never refund, unless they are forced to. In the worst case they close down the business and open a new one somewhere else.
post #86 of 116
Thread Starter 
Quote:
Originally Posted by tailorgod View Post
I doubt that his business partner is in Italy. All the reference to Italian tailoring and such is a tad too much for my taste. This Pari company might as well be in Thailand or such place.
This is how(decent) MTM works: Somebody (ideally a tailor or a well trained salesperson) measures you up. Taking 20 single measurements is just showing off, most of them are not used, since an already existing pattern is manipulated. So all you need are height, chest, waist, hips, arms, back width and of course all the trouser measurements.
Next step would be to determine a size closest to those measurements. Then do adjustments on overall length, sleeve length, back width and sleeve pitch. Did he do such things?
What could have happened is this: They took the length as a reference. By doing so the proportions will go totally wrong, like in your case. The fact that he didn't know this and the factory didn't correct it indicates that this is a 3rd class business. I'd say that no Italian company with a good amount of experience would let out a suit jacket like this.

Since your customer agency has to deal with a smaller population than in other countries I'd say go for that. Best thing would be to close down that business.
There were a few like that around in Europe and they all sold garments made in Thailand. Those agents will never refund, unless they are forced to. In the worst case they close down the business and open a new one somewhere else.

Thank you very much for this response! Wow, I just searched some more for the company and found this:

http://www.121.nu/onetoone/foretag/vincere-o-co-ab

IMPORT / EXPORT

Import for the amount 1 - 31 840 U.S. dollars from:
Far East

Well well, made in Italy my ass. First he lies about his boss then he lies about where the suits are sewn, I bet the consumer agency wont take lightly on this.
post #87 of 116
Awesome. Let us know how this goes. Definitely a scammer.
post #88 of 116
Thread Starter 
This is just getting better and better It feels like the detective inside of me has just woke up. I searched some more for this guy, it seems like he owns 1 more company by the name: DENE FABRIC AB Org number 556629-9987 Business summery Provide clothes and accessories. Import/export Same numbers and location as the other company. Well well, I'm about to buy the full annual report, I don't really know if I can find anything more useful but hey its just 3 bucks. Now I can say I'm glad I payed attention in economics class in school! TO BE CONTINUED
post #89 of 116
If I had paid for this with a credit card I would file a chargeback. An email with a link to this thread should do it. Once the credit card representative gets up off the floor and finishes wiping the tears of laughter, they would issue a refund. I'm not sure how this works in Sweden. I think it's fine that you're reporting to a consumer protection agency but I would just get the money back directly through the credit card company first.
post #90 of 116
Thread Starter 
Quote:
Originally Posted by Bellum View Post
If I had paid for this with a credit card I would file a chargeback. An email with a link to this thread should do it. Once the credit card representative gets up off the floor and finishes wiping the tears of laughter, they would issue a refund. I'm not sure how this works in Sweden. I think it's fine that you're reporting to a consumer protection agency but I would just get the money back directly through the credit card company first.

Payed in cash so no credit card company was involved unfortunately.

But I looked at the annual report from year 2007, couldn't find 2008 for some odd reason and it dosent look to good for him. If someone is interested in seeing the annual report from 2007 heres the link:
http://rapidshare.de/files/47776084/...7_12m.pdf.html

All tough it is in Swedish.
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