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Is Vass quality control slipping? - Page 3

post #31 of 78
For MTO orders, Vass could email pics before shipping orders. This would cheap and quick.
Won't help with the fit, but could help prevent many of the other issues.
post #32 of 78
Quote:
Originally Posted by mr monty View Post
For MTO orders, Vass could email pics before shipping orders. This would cheap and quick.
Won't help with the fit, but could help prevent many of the other issues.

Or they could simply compare the shoe to the order email and tick all the specs... It's not rocket science.
post #33 of 78
I don't get how if you order A, B, and C and you get X, Y, and Z, that you should be happy. And how "We cannot change those shoes now but we will make it up to you at your next order, will this be fine?" is an OK response from a business owner. Imagine ordering a suit and getting the wrong color and wrong size. Let's say it's still wearable, but do you want to wear it? Why would you accept it? Do you guys just ooze money so it doesn't matter that your $600-700 didn't get you what you wanted?
post #34 of 78
Quote:
Originally Posted by Mr. Moo View Post
I don't get how if you order A, B, and C and you get X, Y, and Z, that you should be happy. And how "We cannot change those shoes now but we will make it up to you at your next order, will this be fine?" is an OK response from a business owner. Imagine ordering a suit and getting the wrong color and wrong size. Let's say it's still wearable, but do you want to wear it? Why would you accept it? Do you guys just ooze money so it doesn't matter that your $600-700 didn't get you what you wanted?

Quote:
Originally Posted by gdl203 View Post
I can only speak for myself - I have 7 pairs and there was only a problem (i.e. not made exactly to my specs) on the last one. The other 5 MTO pairs I have bought in the past were exactly to specs. I'm not ready to draw a final conclusion here - especially since the mistake was not as bad as the OP (wrong size?) and the shoes still very nice. However, I can see from my and others' experiences that this is a new phenomenon and has happened more often recently. Hopefully, they will start paying more attention and QC will be corrected.

add to that a few months wait to get your shoes...
post #35 of 78
Quote:
Originally Posted by gdl203 View Post
add to that a few months wait to get your shoes...
I wasn't really thinking of you when I wrote my response. 5/6 or 6/7 or whatever it is isn't too bad, but I'd still be pissed. It should be perfect every time, especially with the cult following Vass has received from this forum.
post #36 of 78
I don't know about Vass, but IME many manufacturers seem to have this issue with special orders (maybe I have bad luck ). However, as Vox points out when the order is through your local retailer it is much easier to say redo.
post #37 of 78
Quote:
Originally Posted by Mr. Moo View Post
...especially with the cult following Vass has received from this forum.

the "cult" around VASS started long before i-gentry was in fashion.

it can easily be said that Kostolany was an important ambassador for the brand.
post #38 of 78
Quote:
Originally Posted by Mr. Moo View Post
I don't get how if you order A, B, and C and you get X, Y, and Z, that you should be happy. And how "We cannot change those shoes now but we will make it up to you at your next order, will this be fine?" is an OK response from a business owner.

It's pretty funny to contrast this with the threads accusing Pediwear of selling C&J seconds. On one hand, you have people turning crooked sole stitching into an international incident. On the other, you have people who were sent the wrong shoes in the wrong size getting misty-eyed because the company offered them a discount on their next order.

Man up, you Vass bitches. Ask for a partial refund on the order they screwed up.
post #39 of 78
Quote:
Originally Posted by Bounder View Post
It's pretty funny to contrast this with the threads accusing Pediwear of selling C&J seconds. On one hand, you have people turning crooked sole stitching into an international incident. On the other, you have people who were sent the wrong shoes in the wrong size getting misty-eyed because the company offered them a discount on their next order. Man up, you Vass bitches. Ask for a partial refund on the order they screwed up.
+10000 Completely agree. Imagine what this would be like if it were Allen Edmonds instead of Vass. I'll never understand accepting anything less than what you ordered in an MTO shoe or any MTO product. It just gives the company more reason to care less.
post #40 of 78
Quote:
Originally Posted by Mr. Moo View Post
+10000 Completely agree. Imagine what this would be like if it were Allen Edmonds instead of Vass.

I'll never understand accepting anything less than what you ordered in an MTO shoe or any MTO product. It just gives the company more reason to care less.

I admire your outrage as a non-owner of Vass.

We need more of this kind of charitable vexation.

You are a giver, and I for one appreciate that.


- B
post #41 of 78
Quote:
Originally Posted by voxsartoria View Post
I admire your outrage as a non-owner of Vass.

We need more of this kind of charitable vexation.

You are a giver, and I for one appreciate that.


- B

I know you're just being "Bill The Snarky Bastard" but I think I'm making a valid point that you can at least try to agree with without looking at this from the ridiculous view point of "good enough."
post #42 of 78
Quote:
Originally Posted by Mr. Moo View Post
I know you're just being "Bill The Snarky Bastard" but I think I'm making a valid point that you can at least try to agree with without looking at this from the ridiculous view point of "good enough."

Let me reach into my big burlap validation bag and get something for you...hold on...hmmm...no, not that...give me sec...okay...I think that I have it!




- B
post #43 of 78
Quote:
Originally Posted by voxsartoria View Post
Snark


- B

post #44 of 78
Quote:
Originally Posted by Mr. Moo View Post
+10000 Completely agree. Imagine what this would be like if it were Allen Edmonds instead of Vass.

I'll never understand accepting anything less than what you ordered in an MTO shoe or any MTO product. It just gives the company more reason to care less.

1. I didn't want to wait 4-6 more weeks to get the order right
2. As for a partial refund, I would probably push harder for something punative like this if it had happened at some large, global producer. It didnt feel right to try and stick it too a mom and pop shop (correct me if Vass is a bigger operation than I am giving them credit for) over mistakes that while disappointing, didnt really ruin my enjoyment of the product.
post #45 of 78
this is a perfect example of a company that legitimately needs to raise its shoe prices to be able to operate within acceptable confines and not overextend itself, since this is only literally a 'mom and pop' shop
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