Ok. I accept that when you post something on the forum asking for help, you risk to hear something you don't want to hear. Thanks for all your inputs so far.
Originally Posted by edmorel
So don't buy them. Seriously, and I am not trying to be cute or an a-hole (not that I need to try). But if you are buying any product and not getting what you want and then go back for more, they are not the problem. Four pairs and i have no issues, but I don't MTO nor am I that particular.
And Ed, I know you mean no harm. But for the lack of a better analogy, it is like a high class escort, you know they are forbidden, but the sex could be mind boggling! You have to go back for more.
Ok, I digress. Let me put it succinctly. If I go to a store and ask for a peach and found out I got a lemon when I open the bag at home with a promise of a juicy peach next time, who is at fault here? They are fruits aren't they?
Vass shoes aren't cheap (despite the discount on group buy). Their shoes are not available everywhere (read anywhere in NA!). Heck, they don't even stock their higher priced shoes in their store. Many of them are MTO. What would you say if I went to their store in Hungary, placed my order there and came back to North America only to get them in the wrong specs, do you think Vass will take them back? My gut tells me not.
I am told their largest market is actually Germany. Perhaps I should move to Germany and things will get better there.
I suspect the fellow member who arranged the group buy is stuck with the shoes that went wrong with the order. They are up (including mine) in the sale threads for "immediate sale".
It seems to me I am not the only one who has been given a lemon. A few members here have also came forth with their comments. Come to think of it, my first MTO through a well known official U.S. distributor at the time was also off (wrong design), but the shoes fit me and it was a big hassle (and expensive) to ship them back. The distributor offered me a small discount on the next pair. This MTO is my fifth pair. Is this the business model for Vass? Send the customers a pair of sub-spec shoes and enticing them with a better price next time? Why don't they just put Kenneth Cole (god forbids!) in the boxes and ship them overseas! Why put any shoes at all.....
Does Vass claims to be an artisan in shoes? These are not mass marketed shoes.
Don't they take pride in their work / craftsmanship? At least in quality control?
Vass is the name of the maker, the shoes bear his name. If you were in his shoes (ha, ha), is this where you want the business to go? I don't mind the long wait time, but at least make them right the first time!
If Vass is a small shop (and in the guise of an global economy), wouldn't they want to take better care in making their customers (near and far) happy?
I will wrap it up for now. Got to catch some sleep. I am still waiting to hear back from Tom (the intermediary). Think I should send a note to Eva (the store) and see what she says. How about pointing her to this thread?