Recently I sold four Borrelli shirts on ebay. The shirts were in mint condition, and the buyer had no problems at all with the quality of the product. However, while I was awaiting payment from the buyer (took about 3 weeks to pay, which I allowed, no big deal), I re-measured the sleeves on a whim and found them to be slightly different than what I had stated in the auction. I had measured the sleeves of all the shirts at 34" originally, but this time three of them measured up short - one was off by just under 1/4", one was off by 1/2", and one was off by 1". Normally I have no problems with measuring, but my tape must have been twisted or I had pulled the sleeves to hard while measuring. I emailed the buyer and told him of the problem. He informed me that his sleeve length was around a 33 1/2" so it might not be a problem, but asked if he could return the shirts with sleeves that were too short. I told him that he could return the ones with the incorrect measurements and it wouldn't be a problem. He emailed be tonight saying he had received the shirts, but none of them worked out for him, and asked to return them. Normally it wouldn't be a problem for a smaller item, but these four shirts amounted to a pretty good deal of money to me (which probably isn't a lot to most). I am also not an ebay business - I just sell occationally so I can pay for rent and for tuition. Unfortunately (and sad) for me, this money was really needed, and it would be a big setback if I had to refund the money and then wait another 10 days to sell the shirts and get my money back. What would you do in this situation? I definitely plan on taking back the two shortest sleeved shirts, but the one that was 34" as stated and the one that was 33.7999834315436" I feel were within Ebay's general allowance of 1/2" on measurements. Also, I just recently emailed the buyer and explained my position, so I haven't heard back. So I'm not trying to infer that the buyer was arguing with me about this or anything. He was very very pleasant, and quick to respond through the whole process.
post #1 of 16
3/14/06 at 10:32pm