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Irritating eBay situation - have I been fair? Would you do anything different? - Page 3

post #31 of 53
Not your fault and you did the right thing.

Its a nice jacket, too bad its not my size otherwise you'd be sending me an invoice already.
post #32 of 53
You did everything perfectly. I sell extremely highend pocketbooks and handbags.ie.Hermes, Gucci etc. I have doing this for years. You handled the situation exactly the way ebay would expect you to. And, because of that Ebay would probably retract any negative feedback that ass leaves you. Here is ebays no# 1 800 717 3229, talk to the representative and forward all your emails. SAVE EVERYTHING!!!
post #33 of 53
Thread Starter 
Quote:
Originally Posted by bdbb View Post
This is also what I would have done. Only after my paypal account had been completely emptied of course. It's sad that honest sellers have to keep their paypal accounts drained at all times to avoid being screwed.

I think PayPal can directly tap your linked bank account in that situation, so keeping it drained is no good. You'd have to empty your bank account too (or keep a secondary paypal-use only bank account).

Quote:
I buy a lot more than I sell, but I still recognize that the way ebay treats sellers now is ridiculous. It used to be pretty balanced, but now all mutuality is gone from transactions.

Yeah, if I could have neg'ed in return, I'd have been much more likely to stick to my guns and refuse the refund.
post #34 of 53
Thread Starter 
Quote:
Originally Posted by mamasboy View Post
You did everything perfectly. I sell extremely highend pocketbooks and handbags.ie.Hermes, Gucci etc. I have doing this for years. You handled the situation exactly the way ebay would expect you to. And, because of that Ebay would probably retract any negative feedback that ass leaves you. Here is ebays no# 1 800 717 3229, talk to the representative and forward all your emails. SAVE EVERYTHING!!!

Thank you, I appreciate that.

I'm in the UK, so my eBay contact # will be different, but I really appreciate the gesture.

And yes, everything is definitely saved! I save all my eBay correspondence routinely anyway, but especially so when my spidey-sense starts tingling, as it did as soon as I got his email complaint.
post #35 of 53
You have acted perfectly reasonably. I agree that the buyer is all powerful now on ebay in that he/ she can give negative feedback unfairly with no comeback. Put a brief response after the negative feedback comment to explain and most sensible buyers will hopefully not hold it against you.
post #36 of 53
Quote:
Originally Posted by andyliu52 View Post
is negative feedback that much of a killer?

It can be a big killer if you're not a high volume seller on ebay. Listings are ranked in searches based on feedback and DSR's.

I have managed to get a couple negatives removed even after the new feedback policies. One buyer asked me to compensate them for the taxes paid on an international order, the other threatened to leave a negative unless I paid them a discount because they didn't think the item was worth the money. Both are violations of ebay policy so negative feedback directly relating to either of those violations is considered tainted. The system isn't fair, but it can work in the sellers favor with truly unreasonable buyers.
post #37 of 53
Quote:
Originally Posted by DocHolliday View Post
Because he's exactly the sort of self-entitled jerk eBay is catering to these days.

I agree with Doc and the OP on this one except I do not agree with a 10% restocking fee. Seems rather pointless unless you are hard up for the twenty spot.

As Devil's advocate:

The top part of the item description says it is a 42 Regular. The description says it is tagged 42 R and then lists the measurements.

All the items being subordinate to the 42 Regular, does the buyer have a leg to stand on?

That is to say, should the listing have been for a 42 Short , then say it is tagged 42 R and then the measurements?
post #38 of 53
Quote:
Originally Posted by greekgeek View Post
I agree with Doc and the OP on this one except I do not agree with a 10% restocking fee. Seems rather pointless unless you are hard up for the twenty spot.

I agree with this. I would have refunded his money, charged him my shipping costs and have left it at that.
post #39 of 53
Quote:
Originally Posted by greekgeek View Post
That is to say, should the listing have been for a 42 Short , then say it is tagged 42 R and then the measurements?

This, to me, falls under buyer beware. Ralph cuts a lot of stuff really short these days, as do other designers. Trying to qualify length by SF standards is just asking for trouble, IMO. Better to stick with what's on the tag. There's no way a seller would win a dispute if the listed size didn't match the tag size.

I've listed shoes that ran large or small, and I generally mention that in the listing, or underscore that the buyer should be familiar with sizing before purchasing. But no way I'd get in the business of guesstimating whom the shoe might fit.
post #40 of 53
I've bought a whopping grand total of three things off of eBay. One of the three - a sportcoat - turned out to be in far worse shape than described and I was charged $13.95 for it to be shipped to me in a 10x13 paper envelope. Keep in mind I'm a 46R. The other, a suit, was measured completely wrong and was listed as a 46R but that was it's chest measurement: it was actually tagged inside a 42R. It had every measurement but chest and I was too naive to ask. The third item was perfect.

I gave positive feedback to all three and didn't gripe because they were both pretty cheap (you get what you pay for) and I'm new and figured it was all part of the learning curve of what to look for in listings. Still, my dumb a$$ has decided to stick with FS and only use eBay if the link comes from one of your posts.

I was pretty sour on eBay and felt the deck was stacked towards the sellers until I read through this post. You guys have given me a new perspective. I wish all of you the best of luck in your dealings with the great unwashed masses.

post #41 of 53
Quote:
Originally Posted by greekgeek View Post
That is to say, should the listing have been for a 42 Short , then say it is tagged 42 R and then the measurements?

Maybe, if the measurements were those of a 42S. The jacket has 26.25 inch sleeves and is 31 inches long. That's not an S by anyone's standards. In fact, in my experience, it's closer to an L in the RL world.
post #42 of 53
Quote:
Originally Posted by DocHolliday View Post
This, to me, falls under buyer beware. Ralph cuts a lot of stuff really short these days, as do other designers. Trying to qualify length by SF standards is just asking for trouble, IMO. Better to stick with what's on the tag. There's no way a seller would win a dispute if the listed size didn't match the tag size.

I've listed shoes that ran large or small, and I generally mention that in the listing, or underscore that the buyer should be familiar with sizing before purchasing. But no way I'd get in the business of guesstimating whom the shoe might fit.

Quote:
Originally Posted by literasyme View Post
Maybe, if the measurements were those of a 42S. The jacket has 26.25 inch sleeves and is 31 inches long. That's not an S by anyone's standards. In fact, in my experience, it's closer to an L in the RL world.

Good points, thanks.
post #43 of 53
Thread Starter 
Quote:
Originally Posted by greekgeek View Post
I agree with Doc and the OP on this one except I do not agree with a 10% restocking fee. Seems rather pointless unless you are hard up for the twenty spot.

I thought about that but my (admittedly slightly petty) argument ran like this:

1) I feel I'm getting ripped off by this guy.
2) I think I'm going an extra mile giving his money back rather than just shipping the jacket back to him.
3) If I'm going to get buttfucked, at the very least I want a little lube, out of principle.

As I say, the 10% is slightly petty, but out of principle, I just didn't want to give this guy (who I think has been very unprofessional in his actions with me) all his money back when he's the one in the wrong. Eh, what can I say, I'm human enough to at least want something out of this deal.
post #44 of 53
Quote:
Originally Posted by Holdfast View Post
I think PayPal can directly tap your linked bank account in that situation, so keeping it drained is no good. You'd have to empty your bank account too (or keep a secondary paypal-use only bank account).



Yeah, if I could have neg'ed in return, I'd have been much more likely to stick to my guns and refuse the refund.

NOT TRUE! Paypal cannot gain access to any bank accounts. That is FEDERAL LAW!!!!! Only a credit card company can reverse a payment and that is after the buyer makes a formal complaint. Paypal can only access funds that are still in your Paypal account. So, it is true that if you withdraw funds from your paypal account, paypal can't do a thing about it. They can only remove funds or freeze your paypal account.
post #45 of 53
Quote:
Originally Posted by mamasboy View Post
NOT TRUE! Paypal cannot gain access to any bank accounts. That is FEDERAL LAW!!!!! Only a credit card company can reverse a payment and that is after the buyer makes a formal complaint. Paypal can only access funds that are still in your Paypal account. So, it is true that if you withdraw funds from your paypal account, paypal can't do a thing about it. They can only remove funds or freeze your paypal account.

correct. they are not above the law. as they think they are.
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