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Irritating eBay situation - have I been fair? Would you do anything different?

post #1 of 53
Thread Starter 
I will just present the evidence, and let you comment and advise me. I think I'm being more than fair, but would value the forum's advice in case I'm missing something:



Auction: Polo jacket

Buyer paid promptly, item sent out, tracking number forwarded and item delivered successfully and in perfect condition.

Buyer emails me on 15 May:

Quote:
The jacket is a 42 short.

Please advise.

I reply on 16 May:

Quote:
The internal tags say it's a 42S? Don't know how I got that wrong. Sincere apologies.

If they do say 42S, please send it back to me and I'll of course refund you in full (including your return postage if you tell me how much it is) on receipt & verification...

Return address is *** redacted ***

If you could use a return airmail with tracking, and give me the tracking number, that would be great. As I say, I'll give you a full refund (including your return postage) once I receive the jacket back and can check the size that's written on the tags.

Apologies

Buyer doesn't contact me again at all.

I receive jacket in the mail today.

On opening, it is a 42R, exactly as described.

I email back today:

Quote:
Hello there,

I have just taken redelivery of the jacket. I was surprised to see it returned.

Your email of 15/5/9 said it was a 42S rather than the 42R I listed. I replied on 16/5/9 saying that if I had had made a mistake and the tags said 42S, I would accept a return. The tags quite clearly show it is a 42R, as advertised. I am therefore puzzled by your returning it, esp. since my auction returns policy clearly says that:

"I WILL accept returns if the item is not as described, either in terms of style details or condition... I do NOT accept refunds for sizing/fit issues unless the listed measurements are grossly wrong, so please check the measurements to be sure of a perfect fit."

Since my description WAS correct, and the jacket is NOT a 42S as you suggested, I am confused by the return, esp. since you didn't even tell me you were sending it back.

Out of goodwill, I will refund you, but minus my shipping costs and a 10% restocking fee. I hope that ends this transaction

I have refunded the net amount today.

I suspect the buyer will end up neg'ing me anyway... but for the life of me, I can't figure out why.

Thoughts?


(oh, and if anyone wants the jacket, PM me with an offer and lets see if we can do a deal!)
post #2 of 53
Because he's exactly the sort of self-entitled jerk eBay is catering to these days.
post #3 of 53
you did all you can do. im sure you didnt refund your ship.

i actually dont mind getting a negative comment from ridiculous people. if it is ludicrous like this example, it just solidifies my sensibility as a seller and just detracts from the person who gives the neg, that is all.
just remember to reply back with a straightforward comment as to the summary of the situation and that is it.
post #4 of 53
I think you're in the right, and he's taking advantage. But, negative ebay feedback is a killer, so I'd suck it up, roll your eyes, and relist it. He either didn't look at the measurements, or the jacket really is short for a "regular", or, etc... Message him to say that you have never taken anything back, yadda yadda, but you understand that it may have been a mistake, you think that it was still a positive transaction and you will leave that feedback for him, and you will assume he'll do the same for you...
post #5 of 53
I think you have done the right thing. I guess you could start to add a photo of the tag but that would be hard with the SA made items that I have seen you carry.
post #6 of 53
Quote:
Originally Posted by DocHolliday View Post
Because he's exactly the sort of self-entitled jerk eBay is catering to these days.

A product of all of these buyer protection rules that they've instituted across eBay and Paypal.
post #7 of 53
You posted measurements on your auction. The buyer is being an ass just because how it's labeled (40R vs. 40s); if he bought it for himself and not as a gift. The measurements for the sleeve and length is a bit short for a 42R, but he should have paid attention to those details before placing a bid. As stated on your return policy:

"I do NOT accept refunds for sizing/fit issues unless the listed measurements are grossly wrong, so please check the measurements to be sure of a perfect fit."

Otherwise it could have been a description error if the coat was a gift. Hope this helps.
post #8 of 53
Thread Starter 
Weird thing is the buyer actually has a long record of positive feedback, which made me wonder if I was just going nuts here!
post #9 of 53
Hmmm. You obviously did nothing wrong. Tough one. Even if you somehow cancel the transaction (which requires mutual action) they can still leave feedback. By way of example, I purchased an item on ebay, from a seller who allowed returns, and after returning it and paying the agreed upon restocking fee, the transaction was canceled. No issues at all, but, the problem was, the reminder and option to leave feedback remains. You should get ebay to review your emails with the purchaser and somehow remove the negative feedback, if the purchaser leaves negative feedback. Although, good luck getting ebay customer service to do much. I find their customer service absolutely atrocious. They bite the hand that feeds them. Best of luck.
post #10 of 53
You did all that you can.

I would not leave feedback until he does. It sounded like he had buyer's remorse and looked to come up with an excuse to circumvent your no returns policy. You were kind enough to refund him what you did. It sounded like he had the jacket for some time and had plenty of time to determine that the tags read 42R so I doubt he made a mistake, although anything is possible. If he leaves negative feedback, just do a follow up but emphasize you sold item as described and you were more than accommodating in arriving at a solution.' If he has 100% feedback, I doubt he will leave negative feedback since he knows you can do the same. Keep up posted. Thanks.
post #11 of 53
^Not any more. Sellers can't leave negative feedback since eBay decided to tilt the playing field in buyers' favor. So I put precisely zero faith in buyer feedback now.
post #12 of 53
Thread Starter 
^ Yep, all sellers can do now is update their block lists.
post #13 of 53
You handled the situation like a gentleman. We can only control our own behavior and yours was, in this instance as in others, impeccable.
post #14 of 53
is negative feedback that much of a killer?
post #15 of 53
I would have not have refunded his $ since he obviously lied about the 42S. I would have offered to send it back on condition he paid for shipping again. WTF is this BS?!
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