Originally Posted by kev777
Being serious there is no confusion here they should be replaced and i think we are all in agreement and 2 months wait to see if they "fix" is totally unacceptable my friend. They broke em they replace them !!! Simple !!
You need to be less British and just demand them replacing , this is just bonkers even talking about it ......
oooooooo i feel so angry and they aint even mine FFS
In all fairness, much of this work is done by hand, by human beings! We all make mistakes. Therefore, was it human error or carelessness? Given it is a reputable company I would give them the benefit of doubt and suggest that it was human error. Chances are that the manager is just as upset as you are.
Here is what I would suggest:
Give them a reasonable amount of time to correct the mistke to your satisfaction. Two to three weeks is fair.
Tell them that you are reserving your demand for a new pair until you see the results.
This way you are being diplomatic while telling them up front what YOUR expectations are.
You can always go to the mat later but you may not need to.