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The Official RRL Thread - Page 1036

post #15526 of 21165
IMG 1.jpg 962k .jpg file
IMG 2.jpg 998k .jpg file

Just arrived back from Bicester UK. There were some RRL remnants but nothing much to shout about.................................................

Overall the whole experience at Bicester Ralph Lauren was rather stressful.
They have a Special Gift promotion of 20% off when you spend £450 or more*, so after scanning all my items, I was £90 under this £450 value and the helpful Gentleman Sales Assistant informed that I may seek more items to make up the difference and return to the side to pay for the whole transaction without the necessity to queue again.
Upon returning to the side of the Checkout, an abrupt female Italian/Spanish Sales Assistant told me she was very busy and that I had to go queue again so I tried to explain the situation.

Eventually I payed and exited the premises but..............was very curious whether this foreign-accent Sales Assistant had deducted the last added 4 items to the promotional price (if any), so I returned and requested a check on the 4 added items and was told by this same Sales Assistant that she had made no mistake and that I can complain to the Manager (strange form of self defence) if I so desired; she also apparently lost the original scanning of the 1st batch of items which was in her possession just a couple of Minutes earlier. All that was required was the rescanning of the items to determine if the price was congruous but two Sales staff began reading the tag numbers and ticking it off the receipt, how can this determine the correct price ? it only determined that all the items have been accounted, no ?

Exited again but was still not satisfied with their checking/counting because most retail establishment would train their Staffs to just rescan every item for discrepancies (saves much time) rather than doing this useless manual counting, so I returned yet again.
This time to be confronted by the supposedly Mangeress and another Member of Management, both seemed to possess an air of disdain (we have your money , now go away and stop bothering us !).
When I queried part of the receipt, this Manageress was adamant that everything was correct and cannot grasp that if the input by the Sales assistant was incorrect, the recipt will still add-up correctly. She also vehemently explained that the 20% denoted on the receipt represents VAT, I sensed a "I have explained your error, now go away" attitude. She either have no idea of the 20% representation on the receipt or she was talking cow-poo because that 20% added up to the value of the Special Gift promotion of £103.76, not to the value of £69.20 VAT which is clearly stated after the subtotal. See upload, Quod Erat Demonstrandum.

I am not saying all the Staff were disdainful, some were very helpful without seemingly being intrusive, credit where it is due but some members of staff need to take a crash course in Customer Relations especially on the side of the Management.

In the end they never did rescan these four added items................................................................

All I wanted was to have the last four items rescanned, was that so demanding ?

NB: I am also of foreign orgin so there are no discrimination towards foreign nationals.

My head tells me to move on and ignore this Brand, my heart tells me otherwise so I edited this Post just slightly so as not to cause too much detriment to RRL.
Edited by J888www - 7/26/13 at 7:58pm
post #15527 of 21165
Other than scanned receipt, can we see what kind of stuffs you kopped?
post #15528 of 21165
Finally got a chance to hot soak the Selvedge Officer's Chinos. I thought the inseam would shrink a ton but I still had to cuff them 3 times.

Warning: Spoiler! (Click to show)

I'm looking to pick up the Slim-Fit Rigid Denim really soon but I'm not sure whether to get the same size or size up. Thoughts?
post #15529 of 21165
1 x RRL Terrance Belt, Vintage effect very dark brown for the equivalent of US $20

1 x RRL Sateen Ranch Jacket in cream colour for equivalent approx US $145

2 x RRL checkered work shirts, both approximately $20 each

I only value these items, the rest were bits and pieces of regular stuff of no interest but purchased to a make up for the "Special Gift".
The RRPrice of the Jacket alone nearly balance the total cost of my purchases so I'm not complaining about money, it was just irritating that I should be advised to complain to the Manager just for asking to rescan 4 items. The funny thing was that no one seemed to actually hear what I was saying, they listen, listen but they just do not hear or unwilling to understand.

As always those RRL items are exquisitely manufactured, the uniformity of the checkered lines, quality of material, the cutting etcetera etcetera.
As I said , not much else RRL..................apart from plentiful RRL caps which I didn't purchase so as not to spoil my non existant hair style.

Ranch Jacket.jpg 824k .jpg file
2.jpg 524k .jpg file

Apology for the poor pics quality due to the phone's camera..................Nikon was earlier confiscated by the Little Ones.
Edited by J888www - 7/26/13 at 7:57pm
post #15530 of 21165

When dealing with Factory stores you're dealing with all the reject employees RRL/Polo stores would never hire. It's nice to see your experience in the UK is no different than the ones we deal with here in the US. Next time go to the RRL store and you'll be treated differently, but you won't get any of those 80% off discounts..

 

Also I think it's funny you bolded the part as if Ralph Lauren or someone from corporate actually wastes time reading this thread.

post #15531 of 21165
As my irritation have receeded, I have edited the previous post.
Edited by J888www - 7/27/13 at 3:12am
post #15532 of 21165
Quote:
Originally Posted by Dave_SFU View Post

Its not really an issue to me what country its made in, its that the quality is lesser. Ive seen some of the stuff (wallets, passport book) in person and they feel lighter and cheaper. They dropped the price points too to reflect the cheaply made aspect of it

Quote:
Originally Posted by subdivide View Post

Not to say that will ever hinder people posting in this thread from their almost seasonal China bashing.

That said, I find the lowest quality RRL stuff I've owned (weird patterns, uneven stitching, poor construction) almost always has a 'Made in Sri Lanka' tag.

Which is the reason why the Chinese do not purchase Chinese manufactured goods, they have a tendancy to purchase foreign Brands manufactured in its original Country, which are sold outside of China, by travelling abroad or visiting Special Administrative Regions.

I am Chinese, I do not have a masochistice attitude of "bashing" myself, merely stating a fact to the reason why others may prefer Made in USA.

We have little trust in ourselves because we are wiser to ourselves..............
post #15533 of 21165

Then why are there bus loads of Chinese/Asian tourists going to outlets and Polo stores and cleaning them out of their cheaply made Chinese Polo crap?

 

Why do Chinese swarm the Coach outlets, even though 99% of it comes from China.

 

They clean out Jcrew as well, where most of it is from Macau.

 

They do not all care where it's made, as long as the brand is American.

post #15534 of 21165

Anyone know if the Bleeker st store carries anything good sale wise?  I'm heading to that store today because its close to the Levis Meatpacking store for some LVC's.  I am hoping to try on the slim straights for a possible buy

post #15535 of 21165

what colors do the officer/regulation chinos come in year round? is there any colors that they dont show on the site? thanks

post #15536 of 21165
Wut?? According to ebay listing, nwt size 32 slim fit rigids, 36" waist.
post #15537 of 21165
Quote:
Originally Posted by Froosh View Post

Wut?? According to ebay listing, nwt size 32 slim fit rigids, 36" waist.

According to context:

Size Waist Rise Thigh Knee Leg Opening
31 33 10 11.5 8.25 7.75
32 33 10 11.5 8.25 7.75

Which doesn't make sense. I've also seen two different 32 SF rigids measured at 16 and 16.5 by the same seller.

Still don't know if I should size up from the Officer's Chino or not. Retuning them and exchanges are a huge hassle for me since I'm not in the US.
post #15538 of 21165

I just finished a great day at LVC and RRL.  I was shocked at how great the Low straight rigids fit.  I honestly can say they are by far the best fitting jean I have ever tried on. I had so many doubts on the fit and the hem being to wide for my liking.  They were actually slimmer in the hem than the slim straights I had my eye on.   These will be mine as soon as I get my funds in order again.


Edited by Dirty Denim - 7/29/13 at 4:27pm
post #15539 of 21165
Quote:
Originally Posted by Dirty Denim View Post

I just finished a great day at LVC and RRL.  I was shocked at how great the Low straight rigids fit.  I honestly can say they are by far the best fitting jean I have ever tried on.  I was afraid the hem would be to wide and bulky.  They were actually slimmer in the hem than the slim straights I had my eye on.  I also fell in love with a shirt that was similar to the Dove frontier shirt.  It had this tan hue to it.  I did not buy anything because of my LVC needs but Def will be getting the low straights next

+1 . best fitting jeans I've found.
post #15540 of 21165
Quote:
Originally Posted by Sym View Post

According to context:

Size Waist Rise Thigh Knee Leg Opening
31 33 10 11.5 8.25 7.75
32 33 10 11.5 8.25 7.75

Which doesn't make sense. I've also seen two different 32 SF rigids measured at 16 and 16.5 by the same seller.

Still don't know if I should size up from the Officer's Chino or not. Retuning them and exchanges are a huge hassle for me since I'm not in the US.

FWIW my One Wash slim fit rigids in 31x32 measure 33" in the waist new. They stretched out to about 34"
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