HI thanks for that Hoit. XXL fits me fine, i've been wearing XXL Ralph Lauren and RRL since 1997 and it is a good fit. I have a contact in the Chicago store who basically points out that most of the XXL stuff comes into the stores and not the website. I tend to get most of my RRL stuff through her and her colleagues. Having said that, given that the RRL brand seems to be expanding globally ( The womens website is now starting up) they have seen a slight increase in the amount of larger sizes coming through.
Ive tried customer services, and your right, they are limited in the service they offer. For artisan pieces like this jacket, I probably need to get to the buyers ( the folk who buy the stuff in ) . Thanks for your efforts anyway.