Originally Posted by pelican
can't say I'm very pleased with rrl or it's staff right now. Think they just lost a customer
Originally Posted by mikeharo
Oh come on - you can't just leave us hanging like that - tell us what happened....I'm not a fan of RL customer service, in particular the Walnut St Philly store.
I really don't want to hear it, or read into some sob story
My experience at RL:
I am always looked after in the store, someone always available to answer questions or help me into a fitting room,etc..., returns are utterly painless
When there is a problem with a purchase they always provide me ample solutions, and in events that there is a legitimate reason for me to complain about something they usually give me a gift card, not mention the random gift cards they'll send me (once one for $25 for RL stores and once $50 to be used at a Factory store, and then some other misc ones).
They adjusted the price of my last order when the 25% deal came - since I bought the items before the sale since it would've sold out when sale started.
Even as a tween they were nice to me, especially when it did not look like I was carrying any serious cash to purchase anything, mainly based on my age.
Robert on this thread is an amazing fella, he helps everyone on SF and continues to even if the person hadn't made a recent purchase through him (last time I bought something from him was 10 months ago, and he still helps me and responds to my emails) Every employee I have spoke with, even Corporate, has been very nice and willing to listen and be friendly. A Senior HR employee in NY responded to an email and spoke to me about RL jobs after I graduated. He was busy, but was able to spend over 15 min talking to me about careers in retail/apparel industry, and he had no obligation to even respond to my email - which was really just out of the blue.