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The Official RRL Thread - Page 799

post #11971 of 21386
Has anyone tried on the slim fit garment dyed chinos? Curious as to how they compare to the officers... Are they just a tapered version with the same top block?
post #11972 of 21386
one of these things is not like the other...

post #11973 of 21386
They put a different stitching on the straight leg models now?
post #11974 of 21386
Nope. Mislabeled. Bootcut all the way. Wife loves em so I guess they stay
Edited by grundletaint - 10/4/12 at 3:13pm
post #11975 of 21386

can't say I'm very pleased with rrl or it's staff right now. Think they just lost a customer angry.gif

post #11976 of 21386
Oh come on - you can't just leave us hanging like that - tell us what happened....I'm not a fan of RL customer service, in particular the Walnut St Philly store.
post #11977 of 21386
Quote:
Originally Posted by pelican View Post

can't say I'm very pleased with rrl or it's staff right now. Think they just lost a customer angry.gif

Quote:
Originally Posted by mikeharo View Post

Oh come on - you can't just leave us hanging like that - tell us what happened....I'm not a fan of RL customer service, in particular the Walnut St Philly store.

I really don't want to hear it, or read into some sob story

My experience at RL:

I am always looked after in the store, someone always available to answer questions or help me into a fitting room,etc..., returns are utterly painless

When there is a problem with a purchase they always provide me ample solutions, and in events that there is a legitimate reason for me to complain about something they usually give me a gift card, not mention the random gift cards they'll send me (once one for $25 for RL stores and once $50 to be used at a Factory store, and then some other misc ones).

They adjusted the price of my last order when the 25% deal came - since I bought the items before the sale since it would've sold out when sale started.

Even as a tween they were nice to me, especially when it did not look like I was carrying any serious cash to purchase anything, mainly based on my age.

Robert on this thread is an amazing fella, he helps everyone on SF and continues to even if the person hadn't made a recent purchase through him (last time I bought something from him was 10 months ago, and he still helps me and responds to my emails) Every employee I have spoke with, even Corporate, has been very nice and willing to listen and be friendly. A Senior HR employee in NY responded to an email and spoke to me about RL jobs after I graduated. He was busy, but was able to spend over 15 min talking to me about careers in retail/apparel industry, and he had no obligation to even respond to my email - which was really just out of the blue.
post #11978 of 21386
.
post #11979 of 21386
RL has been good to me, other than their computer system error which hasn't released my funds from a cancelled order. other that the human staff are great.
post #11980 of 21386
RL staff has always been pretty top-notch in my experience. Don't let one bad experience ruin it for you.
post #11981 of 21386
I returned something by fedex and it's been a month and a half with no refund. Needless to say we will see how it turns out, but i'm getting my credit card company involved.
post #11982 of 21386
Any one knows the best way to get some items from the rrl online store to Sweden ?
post #11983 of 21386
Any one knows the best way to get some items from the rrl online store to Sweden ?
post #11984 of 21386
Quote:
Originally Posted by Aieyric View Post

Triple post
randomkoreandude will proxy for you
post #11985 of 21386
My Recent RRL Haul: Thoughts & Observations

Vintage Burgundy Officer Chinos

I am a sucker for Officer chinos. The pic on the website makes them look much better. I am in the market for a pair of Burgundy pants but these like too brown for my tastes. Sending them back tomm.

Fair Isle Shawl Cardigan

I missed out on last years and have been kicking myself since. I really dig this sweater and will def be keeping it. My only complaint is that it is very thin. I was expecting a much chunkier knit.

Still waiting on the Piece Dyed Canvas Work Pants. I will have these Tuesday.
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