I've had an unpleasant experience with Tyrwhitt that perhaps I should relate. Â I had planned to buy a bunch of shirts from them. Â I had received accurate and prompt advice from a couple of their customer-service people vis-a-vis colors, styles, etc., and had received their "Back to 1995" catalog. Â Just before placing my order, I had one last query about shipping, etc., after which I would have placed my order--2 or 3 180s, 3 or 4 Sea Island 140s, and a couple of the plain poplin shirts. Â I naturally assumed that I was eligible for the 50%-off first-time buyer discount because I had seen it referred to on this forum and the AAAC forum, and it appeared to be available to everyone. Â Well, apparently not. Â I was informed in the response to my last query that I was not eligible for this (even though I would have been a first-time buyer), and could get only the 25% off in the catalog. Â I was amazed to hear this and e-mailed back for confirmation and was told that no, I was not eligible. Â Obviously, after that, all desire to buy from Tyrwhitt vanished, even though I had the code that leads to the 50%-off deal--the one posted in this thread--and could have gone ahead anyway (which the service rep acknowledged) and got that deal. Â However, being told that I was ineligible really killed any fondness for Tyrwhitt, and I told the service rep that I would simply go elsewhere if her company deemed me unworthy of the same deal for which everyone else seemed to be eligible. Â And this is what I have done (I guess more on principle than anything else). Â Bromley's is selling Hilditch & Key (which members of this forum and AAAC consider greatly superior to Tyrwhitt) at 40%-50% off TO EVERYONE. Â Perhaps I just drew an incompetent or mean-spirited customer service person in my last e-mail, but it seems to me to be utter stupidity for a company to make an offer available to some people and not others--when those denied it can easily find out about the deal being offered to others. Â So, in my opinion, that was Tyrwhitt's first mistake. Â And I believe it was equally stupid--now that the cat was out of the bag, company policy or not--to stubbornly deny a customer this deal when a lot of time had already been invested in me and I would only go ahead with the purchase if the 50%-off deal applied (something I made clear to this customer service person). Â This was, Â in my opinion, their second mistake. Â Tyrwhitt had a sunk cost in me--their other customer service reps had devoted time and energy helping me get my order together--and for this one rep to stubbornly insist that I would not be eligible struck me as asinine--constituting an insult to a potential customer and ultimately a bad business decision for the company. Â I would have thought that any competent customer-service person would, under the circumstance, have simply said something like: "Well, you're not technicaly eligible for this offer, but since you are obviously very interested in purchasing our products, we will be happy to extend it to you." Ah well...has any other potential first-time buyer been denied the 50%-off deal?