I just started working at a Jos. A Bank two months ago, for foot-in-the-industry-door purposes, and it's interesting seeing both sides of the fence. Our customer base mainly consists of people from whom suit shopping is a hassle, rather than an enjoyment, and they just want something convenient, servicable, and cheap. Nothing's interesting or particularly appealing, but everything is at least wearable, comes in a large range of sizes (we get lots of people who wear 46-50 long/extra long and can't find clothing anywhere else), can be tailored quickly, and is readily on sale. I wouldn't shop there on my own prerogative, but the store has its mainstream niche. I agree that there needs to be more knowledge taught to the sales staff, but this is really an epidemic in the retail clothing industry as a whole. I've went into this before, but after applying for a sales job at 30-40 clothing stores of all ranges, I can say confidently that the process does not at all screen for competence or interest in clothing, only retail experience. A teenager who has worked at the Gap, or even Target, for 2-3 summers is far more likely to get hired than a clothing fan with a lot of knowledge, but no prior retail history. For what it's worth, Jos. A Bank was the only store where I had interviews that actually discussed clothing outside of "have you worked in a clothing store before?" Perhaps this is why I've only very rarely interacted with a salesman at a retail clothing chain who could come close to holding his own with the average SF poster. I can't speak too much to the reputation of Jos. A Bank having aggressive salesmen, as I try to avoid contributing to that myself as much as possible. We're trained to greet a customer upon entry and offer help if they want it or back off and wait quietly if they don't. Most do want to be walked through, as the demographic would suggest. The commission system isn't cutthroat like that of some of the department stores (no payback on draw, for instance), and I imagine that only the most inept salespeople would think a quick sale under duress is preferable to having a customer feel comfortable enough to offer repeat business. My bet is that Jos. A Bank's unusually aggressive marketing campaigns contribute to that feeling as much as or more than the sales staff. Though this is just my first experience working retail, I'd be happy to offer any other observations about the store if anyone wants.