Originally Posted by Piobaire
What are the Caddy service departments like? Do you get treated like you do at an import shop?
No, they treat you very well. I have had nothing but crappy treatment at euro import lots here and in my previous location. My Cadillac dealer was Super-nice from the second I walked on the lot and nothing has changed since. They will pick my car up at my home or office, and leave my loaner car for me. I have even had them diagnose and repair a problem with the passenger seat rail that I was unaware I had. All under warranty.
I bought this car when I was 30 so I wasn't exactly the target Cadillac demographic, but unlike the local bmw and mercedes dealers, they acted like they actually WANTED my business and not like they were doing me a favor selling me a car. The audi guys were a close second, I just wasn't as enthused with the A4.