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Reservation at nice restaurant, and just getting dessert? - Page 4

post #46 of 56
Quote:
Originally Posted by Tommy Trolley View Post
I'm curious what the OP's experience was. He started this with a very good question, considering he and his gf are under 21 (and can't have dessert in the bar area) it's great that he asks questions like this now instead of growing up to be the type of adult who feels entitled to walk into any establishment and start calling the shots demanding that his needs be met or he'll take his valued business elsewhere. I wish I had this type of resource 15years ago when I was in my formative adult years. I would've had a lot of questions answered and save me the embarrarsment of learning it through unpleasant experience. Topics like this separate the men from the boys. Those who understand the protocols of modern society and try to play within the unspoken rules, and those who don't care enough to be bothered because it's all about them getting what they want. I'm glad when topics like this come up. Style is about so much more than the label inside your jacket, or your pocket square pairing well with your tie, it's as much about how you treat those around you, including in the service industry. When I worked in the restaurant/bar biz, we always got a kick out of spotting the "dress em up, but can't take em out" crowd. So while I'm out of the biz for now (never know when things turn around, and I'm back in an apron) I thank those of you here in Styleforum who understand why dining establishments have the expectations they do. Those of you seemingly put out by such customs and thinking your hard earned money ought to buy you the royal treatment, may I reccommend your local Applebee's. Apologies to Applebee's waitstaff.
I agree to an extent, but I think the OP's foresight to ask the question means that if he did it, he pulled it off. I have never worked in the industry, but I'm a pretty good customer. I'm also someone who felt my way around a little bit above my means when I was in college..... but I did so respectfully, and in a way that let the establishment know I was an "investment" in future earnings. I never expected king treatment, but I did think whatever money I chose to spend entitled me to politeness and respect, even if that meant saying "you know we're a little busy tonight and we could use the table, why don't you come back on a Tuesday or Wednesday and we'll try to accommodate..."
post #47 of 56
Quote:
Originally Posted by otc View Post
How much longer does someone spend is a restaurant if they decide to order dessert? How does that compare to someone coming in for only dessert (I would assume it can't be that much longer).


Maybe people should also pay and leave as soon as they finish their last bite of food so as not to abuse the precious time of their waiter and restaurant owner. Are you also going to get mad when it takes someone a long time to decide what they want? Fine dining is not supposed to be about the bottom line. Sure, it is preferred when someone sits down, orders immediately, buys a bottle of wine or two, gobbles it down like a starving child, and tips 25% but that is not going to happen all the time (and will help make up for the people who eat slow).

I still don't think you understand...If a customer comes, has dinner, and asks for a dessert menu it is much different from someone coming to just spend a few dollars on dessert and coffee. Especially when it is a smaller restaurant that only has one or two tables available and it is peak hours. If it is a slow night and after any rush it is a completely different story.

Quote:
Originally Posted by odoreater View Post
That's just part of the risk that you take in business. Some opportunities are going to be very profitable, and others not so much. Sometimes people call me on the phone sounding interested in hiring a lawyer. They will ask me a butt load of questions about what the process implies and what they can expect and whatever. Many times, I set up an appointment with these people and they don't show up. Just as often, at the end of the conversation, they tell me "thanks, but no thanks" and they don't become a client. So basically, they end up taking whatever amount of my time without compensating me (and as a lawyer, all I have to sell is time). But, the reason I take those calls is because from time to time I get a client out of one of those conversations and I end up making up the money I lost on all of those free phone calls. The free phone calls are just part of the cost of doing business.

Similarly, when you own a restaurant, having a table come in that doesn't spend as much money as some other table is just part of the cost of doing business. If one table ends up making you less money than you could have made, tough titties - you'll make it up on another table that ends up ordering more than usual. Same thing for me, when one ten minute phone call ends up not making me any money, tough titties for me too - I'll make it up on the next call.

Yes, but I dont think were comparing apples to apples here. I'm sure a lot of people waste your time, but if two potentials are calling you and one says, "I'm not really interested in working with your firm. I'm just curious as to how you operate." And another calls and says "Hi Odoreater I am 100% committed to working with your firm" Who would you rather deal with?

Why tack on another "cost of doing business" if you don't have to?
post #48 of 56
Quote:
Originally Posted by Johnny_5 View Post
Yes, but I dont think were comparing apples to apples here. I'm sure a lot of people waste your time, but if two potentials are calling you and one says, "I'm not really interested in working with your firm. I'm just curious as to how you operate." And another calls and says "Hi Odoreater I am 100% committed to working with your firm" Who would you rather deal with? Why tack on another "cost of doing business" if you don't have to?
What if one calls and says "I'm graduating college in a few years... can I have an apprenticeship with you for one day a week? I'll get in your way a little bit, but I won't ask for much pay, and I'll be more experienced when I come back looking for a job in two years. I do agree (as I've said in previous posts) that politeness works both ways, and if you're going in just for dessert, you should do it after the rush is over, or on a slow night.
post #49 of 56
ChicagoRon, You sound like you'd be an exemplary customer, because you would understand the reservation being courteously suggested for after the peak dining hour. I was more adressing the replies of those who sounded outraged that the restaurant would have any sort of expectation or cover their own needs. That was my point initially; that there are social norms and etiquettes that sadly, more than a few people are unaware of.

And it's seldom the customer who is above their means who causes a stir. It's the customers quite often who find any entree over $8.95 over-priced and outrageous and therefore think the $24 entree comes with a side of ass-kissing and a foot massage. But in my years in the industry even that customer would be treated with the utmost respect and courtesy.

Have you been following Kwilk's restaurant story? I've been enjoying it. I'm Chicago, myself.

Take care.
post #50 of 56
Quote:
Originally Posted by otc View Post
Maybe people should also pay and leave as soon as they finish their last bite of food so as not to abuse the precious time of their waiter and restaurant owner.
Not immediately... but yeah, you get a few minutes after paying the check. After that, you're a dick.

Quote:
Are you also going to get mad when it takes someone a long time to decide what they want?
Not necessarily, but I do get pissed when I see people taking up tables waiting on the rest of the party. My family hates that I won't let restaurants seat us until everyone shows up.

Quote:
Fine dining is not supposed to be about the bottom line.
"A nice restaurant" != "fine dining."

The rules are different at places with $200 PPAs - and just ordering dessert there would be even less acceptable. If we're talking about a spot that would even theoretically seat you for dessert, it's most likely upscale-casual or the like.
post #51 of 56
Quote:
Originally Posted by tdangio View Post
Yes, parts certainly suck (but don't parts of most cities suck?), but where I am is great (Virginia Highlands).




If the guy can't afford a nice dinner what makes anyone think he can afford a $40/per person dessert?

I did like hanging out in the highlands and L5P when I live there, but the problem is that those are two small areas out of a large city. The rest is mainly suburban sprawl filled with sports bars in strip malls, and the people who like to hang out in them.

You have to search around to find gems like Northside Tavern on howell mill. And since they closed down Backstreet....

K
post #52 of 56
Quote:
Originally Posted by Johnny_5 View Post
Yes, but I dont think were comparing apples to apples here. I'm sure a lot of people waste your time, but if two potentials are calling you and one says, "I'm not really interested in working with your firm. I'm just curious as to how you operate." And another calls and says "Hi Odoreater I am 100% committed to working with your firm" Who would you rather deal with?

Why tack on another "cost of doing business" if you don't have to?

It's clear which one I'd rather deal with, but I wouldn't provide any lower level of service to the person who's not really interested in dealing with me right now - mainly because some time in the future, that person might really need my business (or might know someone who needs my business), which might end up being more lucrative than my dealings with the person who is the better client right now.
post #53 of 56
Quote:
Originally Posted by Clemson View Post
I know some restaurants, such as Bern's Steak house in Tampa, has a separate desert room for after you finish your meal.

At one of our favorite places, where we know the couple that own it quite well, we always offer to move to the bar for dessert on a busy night. They appreciate the faster turn so much, they usually buy us a bottle of wine for our consideration.

I think part of this conversation is contingent on whether you chose <a random place> or this is some place you frequent.
post #54 of 56
Quote:
Originally Posted by JohnGalt View Post
That's the risk one takes working as waitstaff. Sometimes you get a small one, sometimes large - in the end it balances out. Make that customer happy who just wanted dessert one night and then they are more likely to return when they want to have a special dinner. It's called CUSTOMER service for a reason.

I had a situation a few years ago in NYC. A bunch of friends went to dinner at db Bistro for one of the guy's birthday. We spent a good amount of money and were finishing up some after dinner drinks when the manager asked us to hurry up so he could turn the table. I was pissed and let him know it. I suppose it was probably magnified since I had just returned from France where you are never rushed from a table. I've never returned to another Boulud restaurant since and do not recommend them to people when asked. It's a shame because I liked Cafe Boulud and Daniel. I've had the opposite experience at Robuchon restaurants and highly recommend them in part because of that.

So now you are trying to compare spending a "good amount of money" with just ordering 2 deserts at peak time on a weekend?

Give me a break....you know right from wrong. If you just want desert, come late or come on a dead night, or sit at the bar. Dont be a DICK and tie up a table when you know the server is going to be relying on that money to get through the week and pay their bills etc.
post #55 of 56
Quote:
Originally Posted by Johnny_5 View Post
If you made a reservation at my restaurant at 8 o'clock on a Saturday, are seated and then just order dessert you are inconsiderate and selfish and I would tell you that you need to leave (the restaurant only seats 50-60 people).

Spot on. And anyone that doesnt get this is a douche that I wouldnt want for a long term customer anyway.
post #56 of 56
Quote:
Originally Posted by VKK3450 View Post
I did like hanging out in the highlands and L5P when I live there, but the problem is that those are two small areas out of a large city. The rest is mainly suburban sprawl filled with sports bars in strip malls, and the people who like to hang out in them.

You have to search around to find gems like Northside Tavern on howell mill. And since they closed down Backstreet....

K

I try not to go OTP (outside the perimeter) if at all possible. That, for the most part, keeps me away from the cookie cutter neighborhoods and strip malls.
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