Teacher, do you work for a mail order company? As far as spite, I have actually kept many items that did not fit well as I had worn them and did not want to then return them. Shirts that started to pill, collars that no longer looked good buttoned down..so what I will return will be the custom clothing that they cannot get right (I settled and kept many that were not really ok) as well as other things that did not stand the test of time. Now you can feel if you want to that I am at fault and that I am a bad customer, but remember, in this day of many merchants there is no bad customer, heck, my most annoying customer is one of my best ones and I cater to him because even annoying customers can be loyal....I was just amazed, truly amazed that I would get a letter like that. Remember what had earlier written, it was the folks at LE's custom clothing, internet division that wanted me to keep ordering, they wanted to track my items to see if they could find out what that problems were (because I was not the only one). So if I was asked to do something and then did so, my only fault was that I asked them again, why they could not get it right, why I could receive two pair in the mail and one was ok, the other not even resembling what I ordered. Yup, I am pissed, feel that since the new ownership of LE that they do not care about customers anymore, they are going to be run into the ground, profits taken where they can, customer service will go out the window. Too bad, it was a great, and I mean great company for many many years....I will miss them, but I have already found substitutes. Am I a difficult customers, I am demanding, I expect the items I buy to be as described and the company to stand behind them, just like I bet most on this forum are.....I am done responding here, I did want others to be aware of the situation. If you want to villianize me go ahead, I tried to act with LE in a professional manner, I don't think they understand that anymore. Thank you for the time you took to express your views. I think we got our degrees at a different schools, and yes, you have only heard one side of the story, sorry for not being able to present the LE side for you.
post #16 of 25
5/29/05 at 10:05am