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Yoko Devereaux's terrible customer service

post #1 of 8
Thread Starter 
About a month ago (April 22), I ordered a fleece blazer from Yoko through their style.com shop. This shop is directly connected to the company so I thought I wouldn't have any hassles, but instead it has been one of the most frusturating purchases of my life. Right after I placed the order I got a confirmation of my order, but a week later I had heard nothing. I sent an e-mail asking about the status of my order and still to this day have not gotten a reply. The original e-mail gave me a customer service phone number which in the last month I have called 15+ times. Out of all these calls, I was able to get ahold of a person only once. Andy, the guy in charge of customer service told me he would check on my order and call me back in 5-10 minutes. This was around three weeks ago and I still haven't heard back from him. Because I was fed up with this crap and because I am moving in less than a week (school is over) I called to cancel my order last wednesday. Of course, nobody picked up the phone so I left a message in which I gave my order number, phone number, and e-mail address and told them to cancel my order. Thinking this was finally done with, I was kind of glad my order never went through because I tried the blazer on last friday and it wasn't what I was expecting. Fast forward to today when I checked my bank statement online and noticed a fat $220 charge from Yoko Devereaux made on saturday to my credit card. I sent an angry e-mail to Andy, but am not really expecting a reply. Hopefully the package comes before I leave so I can send it back. So, as a word of warning, don't order from them online.
post #2 of 8
Damn, sorry about that bro.  I know that Mike at locallegend.net has this piece (the hooded one), if you are interested.  The phone contact info is there.  Tell him Fok sent you.  He ships pretty much immediately, and is a really decent guy to deal with.  On super clearance, I got the winter corduroy with leather detailing version from him at $120, shipped.).  If you want the non-hoodied version, get it from Active Endeavors, and use the coupons found at reesycakes.com for a 20% discount.
post #3 of 8
I'll add this to my list of places to never shop - right behind sockbroker.com.
post #4 of 8
Actually, it seems Yoko Devereaux isn't on the ball. I was double charged for the same item. I just disputed the charge with my credit card company; I suggest you do the same. The customer service is horrendous.
post #5 of 8
Quote:
Damn, sorry about that bro. I know that Mike at locallegend.net has this piece (the hooded one), if you are interested. The phone contact info is there. Tell him Fok sent you. He ships pretty much immediately, and is a really decent guy to deal with. On super clearance, I got the winter corduroy with leather detailing version from him at $120, shipped.). If you want the non-hoodied version, get it from Active Endeavors, and use the coupons found at reesycakes.com for a 20% discount.
That's just not right, at that price they should be begging on their knees apologizing. LA Guy knows where to get his streetwear though... Jon.
post #6 of 8
Bummer dude.
post #7 of 8
it sounds like a combination of growing pains and likely being overwhelmed with the style.com exposure
post #8 of 8
Thread Starter 
An update: Andy finally contacted me and sincerely apologized. The style.com shop never sent him the order so he had no record of it. Still, it would have been nice of him to tell me that instead of never calling me back/ ignoring my e-mails. So basically, style.com charged my credit card without even submitting the order. Andy offered to send it himself but I declined. Over a week ago he told me he would contact them and get them to refund my card immediately, but as of today it's still an outstanding balance. I now understand it is not all Andy's fault, but he could at least tell me what is going on and why I don't have my money back. I have also learned never to deal with style.com from this experience.
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