About a month ago (April 22), I ordered a fleece blazer from Yoko through their style.com shop. This shop is directly connected to the company so I thought I wouldn't have any hassles, but instead it has been one of the most frusturating purchases of my life. Right after I placed the order I got a confirmation of my order, but a week later I had heard nothing. I sent an e-mail asking about the status of my order and still to this day have not gotten a reply. The original e-mail gave me a customer service phone number which in the last month I have called 15+ times. Out of all these calls, I was able to get ahold of a person only once. Andy, the guy in charge of customer service told me he would check on my order and call me back in 5-10 minutes. This was around three weeks ago and I still haven't heard back from him. Because I was fed up with this crap and because I am moving in less than a week (school is over) I called to cancel my order last wednesday. Of course, nobody picked up the phone so I left a message in which I gave my order number, phone number, and e-mail address and told them to cancel my order. Thinking this was finally done with, I was kind of glad my order never went through because I tried the blazer on last friday and it wasn't what I was expecting. Fast forward to today when I checked my bank statement online and noticed a fat $220 charge from Yoko Devereaux made on saturday to my credit card. I sent an angry e-mail to Andy, but am not really expecting a reply. Hopefully the package comes before I leave so I can send it back. So, as a word of warning, don't order from them online.
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5/21/05 at 4:10am