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Epaulet shop - Official Affiliate thread - Page 3745

post #56161 of 57860
Quote:
Originally Posted by PorterInjax View Post

Yeah. I have a couple of these awesome sweaters and the waffle knit definitely made up small. Damnit.

Quote:
Originally Posted by Mghart View Post

Yeah I kinda wish there was any sort of indication of this prior to the pre-order.

I was thinking the same thing. The size 42 waffle knit is considerably tighter than my size 42 shawl collar heirloom from last time. But it's not just the chest and waist, it's the sleeves too, which are skin tight on my arms while wearing only a tee underneath. I don't think that measurement will stretch out enough to make it comfortable unfortunately.
post #56162 of 57860

I find the waffle knit cardigan to be just a more fitted style rather than a sizing difference.  It's more Stark like if that makes sense.

post #56163 of 57860
Ha. Yeah but I went up a full size in the Stark.
post #56164 of 57860
same
post #56165 of 57860

Just received the Suede Ballcap in Snuff Suede... really awesome hat, think I'll end up wearing it a lot.  Instantly my favorite baseball cap.

 

Solid construction, suede feels/looks great (excellent shade of snuff).  Nice shape as well.  Just really well done!

post #56166 of 57860
Was there any word on when the 5-panel caps would drop this week and when the shirting EFF is happening? I'm curious to know if there are any heavyweight flannels in the mix.
post #56167 of 57860

WAFFLE KNIT CARDIGAN

 

Hey guys, 

 

Finally back in the States - was a crazy trip to Portugal last week! Lots of things to share with you in the next few days. 

 

First off, let me apologize for the Waffle Knits. Looking at the photos, it's clear that you're right - they did indeed make up too small. This was a new shape for us and for Northern Watters. We approved a single fit sample (size 38) and then asked them to sale it along with the Heirloom shape. There were going to be differences given the different designs, but the idea was that a customer would take more or less the same size in both of them. It's clear that didn't happen. 

 

Plenty of you guys are long-standing customers and are completely familiar with our fits, so you should expect to have a sweater with the correct size. Let's get that fixed for you. Here's what I can do: 

 

1) I'll put together an email to all of the waffle knit customers. They'll be a google form that you can fill in the sweater that you bought, and what size you need. You can make extra notes for modifications there, and even go up by two sizes if you want

 

2) Send your sweater back to our Manhattan store. 

 

3) I'll work to get Northern Watters to replace them within the next month. Should be possible to do, there aren't that many units to contend with. We sold a lot more in the existing Heirloom shape. 

 

4) We'll send out the sheet tomorrow and ask for it to be completed by the weekend. That way I can get the order to them first thing Monday and they can put it into work and block out the needed yarn colors. 

 

Thanks for bearing with us. I'd honestly have a claim to return all of the sweaters to Northern Watters for a refund, but they're a true mom and pop business, and I'd hate to stick them with a bunch of inventory, even if the problem was on their side. We'll hold onto the smaller sweaters and figure something out down the road. I'll shoot out this email to all of the preorder customers tomorrow, and we'll get that fix going ASAP. My apologies again.

post #56168 of 57860
Quote:
Originally Posted by AloysiusSF View Post
 

Just received the Suede Ballcap in Snuff Suede... really awesome hat, think I'll end up wearing it a lot.  Instantly my favorite baseball cap.

 

Solid construction, suede feels/looks great (excellent shade of snuff).  Nice shape as well.  Just really well done!

 

@AloysiusSF excellent, really glad that you're pleased with it! I really love my hat too, and that color is boss. This is going to be a thing for us. 

 

Quote:
Originally Posted by notwithit View Post

Was there any word on when the 5-panel caps would drop this week and when the shirting EFF is happening? I'm curious to know if there are any heavyweight flannels in the mix.

 

@notwithit shirting EFF will be on Thursday, and yes... we have a ridiculous amount of flannels. I know what you guys like, and you won't be disappointed. This will have the best selection and the best prices of anything that we've ever done. 

 

For the 5-panel hats, they're a unisex style, so we've got them shot on Peter and on Stacy London. Still waiting on Stacy's pics for the official launch. But I can build them out online and put them into a private category. I'll link them here and you guys can pick on up if you dig any of them. The sand suede color is really rad. 

post #56169 of 57860
Now that is why the guys and girls at epaulet are one of the best. I have no stake in this but that is amazing customer service
post #56170 of 57860
Quote:
Originally Posted by justinkapur View Post

Now that is why the guys and girls at epaulet are one of the best. I have no stake in this but that is amazing customer service

This, and despite their success, always working to be better.
post #56171 of 57860
This is great Mike. I wait for the form to get sent, but is it possible for me to drop off the sweater at the LES shop?
post #56172 of 57860
Quote:
Originally Posted by Epaulet View Post
 

WAFFLE KNIT CARDIGAN

 

Hey guys, 

 

Finally back in the States - was a crazy trip to Portugal last week! Lots of things to share with you in the next few days. 

 

First off, let me apologize for the Waffle Knits. Looking at the photos, it's clear that you're right - they did indeed make up too small. This was a new shape for us and for Northern Watters. We approved a single fit sample (size 38) and then asked them to sale it along with the Heirloom shape. There were going to be differences given the different designs, but the idea was that a customer would take more or less the same size in both of them. It's clear that didn't happen. 

 

Plenty of you guys are long-standing customers and are completely familiar with our fits, so you should expect to have a sweater with the correct size. Let's get that fixed for you. Here's what I can do: 

 

1) I'll put together an email to all of the waffle knit customers. They'll be a google form that you can fill in the sweater that you bought, and what size you need. You can make extra notes for modifications there, and even go up by two sizes if you want

 

2) Send your sweater back to our Manhattan store. 

 

3) I'll work to get Northern Watters to replace them within the next month. Should be possible to do, there aren't that many units to contend with. We sold a lot more in the existing Heirloom shape. 

 

4) We'll send out the sheet tomorrow and ask for it to be completed by the weekend. That way I can get the order to them first thing Monday and they can put it into work and block out the needed yarn colors. 

 

Thanks for bearing with us. I'd honestly have a claim to return all of the sweaters to Northern Watters for a refund, but they're a true mom and pop business, and I'd hate to stick them with a bunch of inventory, even if the problem was on their side. We'll hold onto the smaller sweaters and figure something out down the road. I'll shoot out this email to all of the preorder customers tomorrow, and we'll get that fix going ASAP. My apologies again.

For us Canadians, would it be easier to send it to NW directly if the fit is off or should we still send it to Manhattan? I honestly dont know what would be cheaper since shipping within Canada is pretty bonkers. But here's hoping I don't have an issue.

post #56173 of 57860
Quote:
Originally Posted by justinkapur View Post

Now that is why the guys and girls at epaulet are one of the best. I have no stake in this but that is amazing customer service

+1 million

post #56174 of 57860
Agreed as well.
post #56175 of 57860
Quote:
Originally Posted by Epaulet View Post
 

WAFFLE KNIT CARDIGAN

 

Hey guys, 

 

Finally back in the States - was a crazy trip to Portugal last week! Lots of things to share with you in the next few days. 

 

First off, let me apologize for the Waffle Knits. Looking at the photos, it's clear that you're right - they did indeed make up too small. This was a new shape for us and for Northern Watters. We approved a single fit sample (size 38) and then asked them to sale it along with the Heirloom shape. There were going to be differences given the different designs, but the idea was that a customer would take more or less the same size in both of them. It's clear that didn't happen. 

 

Plenty of you guys are long-standing customers and are completely familiar with our fits, so you should expect to have a sweater with the correct size. Let's get that fixed for you. Here's what I can do: 

 

1) I'll put together an email to all of the waffle knit customers. They'll be a google form that you can fill in the sweater that you bought, and what size you need. You can make extra notes for modifications there, and even go up by two sizes if you want

 

2) Send your sweater back to our Manhattan store. 

 

3) I'll work to get Northern Watters to replace them within the next month. Should be possible to do, there aren't that many units to contend with. We sold a lot more in the existing Heirloom shape. 

 

4) We'll send out the sheet tomorrow and ask for it to be completed by the weekend. That way I can get the order to them first thing Monday and they can put it into work and block out the needed yarn colors. 

 

Thanks for bearing with us. I'd honestly have a claim to return all of the sweaters to Northern Watters for a refund, but they're a true mom and pop business, and I'd hate to stick them with a bunch of inventory, even if the problem was on their side. We'll hold onto the smaller sweaters and figure something out down the road. I'll shoot out this email to all of the preorder customers tomorrow, and we'll get that fix going ASAP. My apologies again.


What should customers who received an email saying their waffle knit sweaters were in stock, paid the balance and then received an email a week later saying the sweater wasn't actually in stock do? It's been paid for but hasn't arrived so it's not clear if it will fit or not.

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