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Epaulet shop - Official Affiliate thread - Page 3253

post #48781 of 57777
Quote:
Originally Posted by jajordan378 View Post

I want so badly to like this company, as it is highly recommended by my close friend in NYC who stops by weekly. But last year I ordered a schott peacoat this was mislabeled (wrong color) on the website and had to return. They made me pay the return shipping even though it was their fault.

Yesterday I decided to try again and I ordered my first Reigning Champ hoodie which I was ecstatic for, and had eyed for nearly 2 months on a regular basis. I ordered it around noon Friday, and just heard back 7pm Saturday that they are out and can't fulfill my order.

That's 2/2 crappy experiences. Has anyone else had an experience like this?

I will not be shopping with them or recommending them to friends again. frown.gif

It's certainly unfortunate that the item you wanted was OOS when it still appeared available, this has happened to many of us in the past. However, I caution against being so quick to dismiss Mike and Epaulet. They are nothing but gracious and customer oriented. Sometimes things don't go perfectly but they try to rectify each issue that pops up.

That level of service is hard to find these days.
post #48782 of 57777

Peacoat thing sounds weird as they sent me a wrong item once and they paid for return shipping. Overall, easily some of the best customer service I've ever had from a company. I also don't think you should hold the second issue against them, stocking issues happen with every company. A lot of their stuff is in pretty high demand so if you want it bad just order right away. 

post #48783 of 57777
Quote:
Originally Posted by TO Tie Guy View Post

It's certainly unfortunate that the item you wanted was OOS when it still appeared available, this has happened to many of us in the past. However, I caution against being so quick to dismiss Mike and Epaulet. They are nothing but gracious and customer oriented. Sometimes things don't go perfectly but they try to rectify each issue that pops up.

That level of service is hard to find these days.

Understood. But this is based off of two experiences. I still have saved the email convos I had regarding the Schott jacket. Why would I pay return shipping for their mistake?
post #48784 of 57777
agree with TO above. Epaulet is a brick and mortar in addition to online. They don't have enormous stock and therefore it's expected that something listed online may sell in the store and not have the digital stock updated instantly.

mike is tremendous with customer service. among the very best, imho. he will certainly work with customers to make things right.
post #48785 of 57777
Quote:
Originally Posted by konadog View Post

agree with TO above. Epaulet is a brick and mortar in addition to online. They don't have enormous stock and therefore it's expected that something listed online may sell in the store and not have the digital stock updated instantly.

mike is tremendous with customer service. among the very best, imho. he will certainly work with customers to make things right.
Agreed
@jajordan378 I can understand your position and I won't claim to know what happened with the peacoat. Was the RC order from the section though? If so, I would urge you not to hold that against them for the reasons previously noted about maintaining stock - which is especially understandable when its a clearance item and Black Friday.

My experience w/ EP has been nothing shy of great and you can find pages upon pages of people with the same experience here.
post #48786 of 57777
Epaulet has been nothing short of fantastic. I suggest an email privately. Just like TO guy said.
post #48787 of 57777
Quote:
Originally Posted by justinkapur View Post

Epaulet has been nothing short of fantastic. I suggest an email privately. Just like TO guy said.

Not trying to talk smack just trying to see if anyone had this happen. Apparently not.
post #48788 of 57777
@jajordan378

It sounds like you had some really bad luck. I would echo the others' comments as to the superiority of Epaulet's customer service and add that my praise is not just coming from a flawless string of orders. Over the years and (many) orders I have had an OOS notice, the wrong color trousers sent to me (mid vs. dove gray, easy mistake), an MTO that ran out of fabric before my order was cut, and a product that had been damaged in shipping. In each and every case Mike and Co. did just about everything I could ask for to remedy the situation. They paid shipping coming and going for the color mix-up in my case. It would obviously be a bit late to do anything about that now, but your experience is clearly not their standing policy. The OOS notic e sucks but I think we have almost all been there before, especially in the mad dash that is sale season.

I would also point out that my problems are not unique to Epaulet. I have had similar issues with other retailers, big and small, all of whom I would say I order from less frequently than Epaulet. These include Steven Alan, SuitSupply, The Hanger Project, Howard Yount (RIP), and Bloomingdale's. It is really unfortunate that you had the experience that you did. I hope that anyone else who happens across this thread will realize that yours was just a very bad luck of the draw coupled with what sounds like a miscommunication. I wouldn't blame you for being upset with your two experiences, but please know that even with problematic orders it is not the norm.
post #48789 of 57777
Quote:
Originally Posted by jajordan378 View Post

Not trying to talk smack just trying to see if anyone had this happen. Apparently not.

I had a rough experience with Epaulet in my first experience, however I gave them a few more chances and in the last 2 years I have probably ordered something from them every month or every other month.

I also had the opportunity to meet Mike in SF and he is just a kickass dude!
post #48790 of 57777
Howard yount is apparently not out of business. I got an email last week saying they were still going.
post #48791 of 57777
Quote:
Originally Posted by FLW View Post

@jajordan378

It sounds like you had some really bad luck. I would echo the others' comments as to the superiority of Epaulet's customer service and add that my praise is not just coming from a flawless string of orders. Over the years and (many) orders I have had an OOS notice, the wrong color trousers sent to me (mid vs. dove gray, easy mistake), an MTO that ran out of fabric before my order was cut, and a product that had been damaged in shipping. In each and every case Mike and Co. did just about everything I could ask for to remedy the situation. They paid shipping coming and going for the color mix-up in my case. It would obviously be a bit late to do anything about that now, but your experience is clearly not their standing policy. The OOS notic e sucks but I think we have almost all been there before, especially in the mad dash that is sale season.

I would also point out that my problems are not unique to Epaulet. I have had similar issues with other retailers, big and small, all of whom I would say I order from less frequently than Epaulet. These include Steven Alan, SuitSupply, The Hanger Project, Howard Yount (RIP), and Bloomingdale's. It is really unfortunate that you had the experience that you did. I hope that anyone else who happens across this thread will realize that yours was just a very bad luck of the draw coupled with what sounds like a miscommunication. I wouldn't blame you for being upset with your two experiences, but please know that even with problematic orders it is not the norm.

Thank you for taking the time to write this. It means a lot!
post #48792 of 57777
Quote:
Originally Posted by justinkapur View Post

I had a rough experience with Epaulet in my first experience, however I gave them a few more chances and in the last 2 years I have probably ordered something from them every month or every other month.

I also had the opportunity to meet Mike in SF and he is just a kickass dude!

I don't hold grudges for long. They get a TON of praise.
post #48793 of 57777
Quote:
Originally Posted by joelmax View Post

Howard yount is apparently not out of business. I got an email last week saying they were still going.

HY is still in business but their customer service has been non existent for along time.

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And yet it is, Howard Yount.....and yet it is.
post #48794 of 57777
Quote:
Originally Posted by jajordan378 View Post


I don't hold grudges for long. They get a TON of praise.

Being a small store I think these things can happen and occasionally slip through the cracks. Just to echo what everyone here has said, overall you get excellent customer service and great products at a fair price. Oos is one of the most frustrating parts when trying to get something you want, that said you can ask Mike to keep an eye out should they find more. I really wanted a pair of their faded jeans, but got an Oos e-mail. When they found a few more pairs in their storage unit they e-mailed me immediately so I could pick up a pair. 

 

This is on top of countless other positive customer service experiences I've had, including my Carmina Kudu boot getting stolen during shipping. 

post #48795 of 57777
Quote:
Originally Posted by MSchapiro View Post

Being a small store I think these things can happen and occasionally slip through the cracks. Just to echo what everyone here has said, overall you get excellent customer service and great products at a fair price. Oos is one of the most frustrating parts when trying to get something you want, that said you can ask Mike to keep an eye out should they find more. I really wanted a pair of their faded jeans, but got an Oos e-mail. When they found a few more pairs in their storage unit they e-mailed me immediately so I could pick up a pair. 

This is on top of countless other positive customer service experiences I've had, including my Carmina Kudu boot getting stolen during shipping. 

Thank you so much. I guess it is more and more common for OOS results when ordering.
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