I want so badly to like this company, as it is highly recommended by my close friend in NYC who stops by weekly. But last year I ordered a schott peacoat this was mislabeled (wrong color) on the website and had to return. They made me pay the return shipping even though it was their fault.
Yesterday I decided to try again and I ordered my first Reigning Champ hoodie which I was ecstatic for, and had eyed for nearly 2 months on a regular basis. I ordered it around noon Friday, and just heard back 7pm Saturday that they are out and can't fulfill my order.
That's 2/2 crappy experiences. Has anyone else had an experience like this?
I will not be shopping with them or recommending them to friends again.
It's certainly unfortunate that the item you wanted was OOS when it still appeared available, this has happened to many of us in the past. However, I caution against being so quick to dismiss Mike and Epaulet. They are nothing but gracious and customer oriented. Sometimes things don't go perfectly but they try to rectify each issue that pops up.
That level of service is hard to find these days.