I definitely agree, as an existing customer. I just find myself in so many situations where I want to recommend Epaulet to people outside the stock size range. Then I find myself wondering, if I were in there shoes, why would I take the risk? Even with measurements and fit advice. I know everything is designed to be altered but then you're looking at another $10-40 on top of purchase price depending on how extensive the alterations are.
Has Epaulet ever considered sending out a trial-fit kit like Rancourt does? Charge some nominal fee to send out a few pairs of pants (etc?) in different cuts. When the customer returns them they get a gift card for all or most of what they paid. If they don't return you charge them for the value of the clothes you sent. Rancourt in particular sends out shoes that have giant "TESTER" marks branded into them so there would be no point in keeping/stealing them anyway.
I really don't mean to sound argumentative. I'm pretty much fixed as far as knowing my size, and look forward to more Epaulet clothing. I just wonder if the combination of the no returns policy (for non-SF members) and the lack of these stock sizes is a bit of a self-fulfilling prophecy.
Being a size 37XS, 7.5D shoe and generally not tall, I'm happy that I can special order the stock styles in MTO sizes. Yes, dialing the correct size involves trial and error and, ultimatley, I took a gamble by ordering a factory find sport coat. Once I get my sizing worked out, it will be much easier to order more. Being on the lower end of sizes, I'm used to exerting some (massive amounts of) extra effort. In my view, the fact that Epaulet will do anything I want in MY size, by itself, is a dream come true! I'm so used to hearing "NO, we can't accomodate you," from other retailers. I wish I could pre-order things like sweaters in XS sizes, but I realize that would be a major pain for the Epaulet folks. I'd take the risk for staple items, albeit in small doses.
Now, if they had a rack of tester sportcoats in 1" incremenets...I'd have turned off the computer and taken the train up to NY for the day.