Give them a call if you can. They've (always) got a lot going on, and now in particular with Sandy-->winter storm, etc. Or try a PM here (and you could go across the board with Epaulet, Leftofthedial, and Epauletfemme). They'll get back to you, that's for sure.
Only problem with Epaulet customer service is the extremely high standard that they continually set for themselves.
I will try to give them a call this afternoon in that case, I had a whackload of questions about my awkward fitting body and their sizing haha, so I had originally figured email would be a bit easier, but I'll make the call so I can get my order placed :)