Originally Posted by Youngman
Visited the newly refurbished store in Jermyn Street yesterday and was very disappointed. Firstly they used to make shirts in both a classic and a slim fit. They have replaced that with a single shirt cut which is something between the two. Secondly the range of shirts in the store was not as large as I would have expected shortly after the grand opening. Finally, I was shocked at the prices. I was going to buy two single cuff white shirts but on finding that they were over £150 each I decided not to buy them. Prices have moved up by nearly 30% since before the store closed for a full refit. While this might work for the new owners, I as an old customer find it a bit rich. There has been no dicernible increase in quality and much as I have liked their shirts in the past I will be shopping elsewhere in the future. The new owners are clearly trying to create a new luxury brand but they should be aware that this will not happen simply by increasing prices.
I couldn't agree more about the prices.
I was in Jermyn Street this morning to buy in the sale, but H+K displayed a very limited range of sale stock.
Since getting home I checked online and they have a sale on, so a £125 shirt is reduced to £62.
I was a bit confused by this so just called up the shop.
Apparently they don't want to mix the old and new stock. This doesn't seem too clever. If they'd had the online sale shirts in store I'd have bought a few then and there (as I did at Turnbull and Asser)
I asked if I bought a shirt online could I bring it in to have the sleeves shortened, to which I was told 'Yes'. However when I asked if they still had my details, they replied 'Only if you've bought a shirt in the last year', which I haven't. I thought this was also not too clever. I can think of no better way to lose existing customers than to worsen custom service.
In terms of my perception of how H+K compare to H+H and T+A:
I think it would be fair to say that the classic H+H fit is for the more generously proportioned gentleman. I'm 5'9" and about 11 stone, but don't wear slim fit as I find it too constricting (I cycle to work). Even when I was heavier (up to 13 stone) H+K classic was a better fit for me than H+H. I haven't tried the new H+K fit, but to reduce classic and slim to a single fit sounds like a cost-saving exercise on their part. My preference is the T+A classic fit.
I have a number of H+H shirts which are four years or more old which show minimal wear on the collar. All my H+K shirts (which are a minimum of two years old) are too worn at the collar to wear for work. It's too soon to say for T+A as I've only had them for a year.
At T+A customer service and presentation are excellent. At H+H the customer service is also excellent, but the shops are a bit shambolic (although there's something endearingly un-corporate about that). I always thought the customer service at the smaller H+K (now Bates) was good, while the service at the larger shop was abysmal. I also don't like the re-fit of H+K - it's lost its warmth.
I mostly buy in the sale, so it's £80-90 for a T+A shirt (£165-£175 full price), £62 for an H+K shirt (£125 full price, although I think they may now be £155-175 in store), and £39.50 for an H+H shirt (£69.50 full price or three for £49.50 each)
H+K always seemed to have the best selection in the sale, but H+H full price is about the same as H+K on sale. You can't buy plain colours or classic patterns in the sale at T+A.
In summary, they're three different offers, but my experience is that in terms of durability H+K don't appear to be good value for money.