Originally Posted by LA Guy
It's really expecting too much to want your SAs to know what manufacturer a designer uses. That said, the product knowledge at Harry's is terrible, though the product knowledge about their casual clothing is far worse than their knowledge about their tailored clothing. For example, I wouldn't necessarily expect an SA to know the difference between Blake, rapid Blake, and Goodyear welting is, nor how to tell the difference, but I'd expect the SA to know what a lapel is, and they often do not know the denim/casualwear equivalent.
Besides that, however, Harry's just has a terrible selection. I don't know whether to blame their buyers for ordering, or their customers for demanding, such crappy, but expensive product. The selection swerves between mindnumbingly dull, the sartorial equivalent of having to listen to a CPA talk for an hour, and Eurotrashyflashy, and their casualwear seems chosen with the aspiring smalltimer(tm)'s tee time in mind.
I pretty much agree. I like Zegna but it doesn't get me too excited and I dont really buy it. They have Brioni but it's obviously crazy expensive, and their selection is pretty bad. This is partly due to the stores unwillingness to have good sales, so you'll often go back from one season to the next and see the same thing there. My salesman told me there was a brioni suit that had been on the rack for 5 years. He's gone and I haven't been back in a long time. I still have 1k on account there, which I should do something about.
They have bespoke, which is nice, and which i've used once in a while, but I stopped doing even that because I don't like the pick-stitching and in terms of pricing, it's no longer a bargain (used to be able to get a sportsjacket for 2300+tax). If i'm gonna be paying for something that's not quite perfect, i'd rather buy RTW borrelli jackets for $1000.
I tried getting some high-up people I was friendly with to bring in Edward Green or JL several years ago to no avail. I got a letter back from the CEO, but they never did anything about it. Instead they brought in A.Testoni at an inflated price. The shoe buyer has incredibly trashy taste. I used to go in there for shits&giggles and make fun of his latest selections with my SA. I told them I'd never buy shoes there. Apparently he's some loud obnoxious Italian guy.
The best thing going for HR is Samuelsohn. They have a very good MTM program, good quality, and the prices are reasonable. Canali.. blah. Zegna (their selection at least).. blah. Brioni (boring selection again). Their shirt "bespoke" program was a disaster imo. At this point I just think they do well because there's only 2 choices in Canada for high-end clothes, and Holt's is pretty dreadful too, although probably better for SW (which isn't my thing).
Anyway, most SAs are horrible, but that's also true at holts. I had a really awesome SA. At this point it's hard to justify the pricing for what you get compared to on B&S or a couple of websites.