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Bleh what a piss-off

post #1 of 4
Thread Starter 
Then decided I wanted to add something to the order, the bluefly rep said to cancel my first order since it hadn't been processed yet and make a new one with the extra item. So that's what  I did and I let them know that I wished to cancel my order. I was bidding on stuff on ebay at the time too. So I went and checked my email. I got an email from bluefly saying they weren't able to validate my credit card and it cited a bunch of possible reasons like different spelling for the billing address etc. So I went and checked that it was all entered correctly and it was, then I went to my bank site to make sure there was enough credit available, there was. Now I'm wondering wtf the problem with it was. So I send bluefly an email saying NOT to immediately cancel my new order in the event that there's a validation problem but to contact me first so we can try and figure out what the problem is. Today my credit card hasn't been charged and I got an email saying my order has been cancelled as per my request =( Anyway it's looking like my secdon order is gone (still awaiting confirmation on that). It wouldn't be a problem if the stuff I ordered was still available but a lot of it isn't. I originally had 11 or 12 items in my order, half of them are gone now Anyway, I had to vent.
post #2 of 4
Quote:
I got an email from bluefly saying they weren't able to validate my credit card and it cited a bunch of possible reasons like different spelling for the billing address etc. So I went and checked that it was all entered correctly and it was, then I went to my bank site to make sure there was enough credit available, there was. Now I'm wondering wtf the problem with it was.
I had the exact same problem with Billpoint -- both credit card and electronic check.  Customer service was completely useless.  This is the first internet merchant I have had this problem with.  I think I will be boycotting eBay from now on.
post #3 of 4
Well, although owned by Ebay now, Billpoint is just another third party service. There are other ways to make credit card transactions online. The two other services I know of are c2it.com and paypal.com.
post #4 of 4
Thread Starter 
Actually it turned out alright. They just weren't clear in their emails to me and it sounded like they had cancelled both by mistake. The validation problem with my credit card was because visa flagged it due to the size of the order and the fact that it was over the internet. I called visa and everything shuold be cleared up now.
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