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Unreasonable buyer? - Page 2

post #16 of 145
That's lame. I just sold a bunch of things and I didn't get tracking numbers on most of them. By the same token, at least half of what I buy on the forum or on ebay is shipped without tracking. The buyer needs to relax. There's no reason to be upset unless a lot of time has passed and the item hasn't shown up.
post #17 of 145
Quote:
Originally Posted by jtoddaz View Post
What kind of pisses me off as well, was that I was asking $140 for the shirts, and he said he was a college student getting into the game, and could only afford $100. I said what the heck, so not only was it not quick enough for him, but evidently the deep discount wasn't enough to account for allowing me 18 hours to ship an item.

Wow. Just wow.
post #18 of 145
WTF?!
post #19 of 145
Thread Starter 
Alright...

Backgrounddidn't think it would get to this, but if you want to know)

I did tell him I would mail it out the same day, but I had my 3 year old with me and the line was extremely long, so I apologized and told him I would get it out the next morning. (Sometimes Life happens.) I had to fly to Vegas for business, so I told him my wife would mail it Priority. I thought that should have been enough. But, at the end of the day, when I check my messages, he is like "where is my tracking number," and I'm like, "man, I was working all day, it went out this AM, my wife mailed it Priority, no tracking number, you'll have it in 2 days"

So here is the response I just received..

My point had nothing to do with your family. All I did was regurgitate what you said to me in the response. No intention whatsoever to offend your family members. I never needed to know these details was my point.

Unprofessional? Unprofessional is not keeping your word, giving excuse after excuse bringing your family into the situation, and not providing the vitals of an internet transaction.

Furthermore, not keeping your buyer posted to the details on your end is even more so. I did nothing but expect that YOU as the seller, follow some fundamental understandings of selling items online to complete strangers. I've never had to deal with a seller like this. Over 400 ebay transactions. Buying+Selling. Never.

I've kept it cordial, even overly friendly until now. Please read our email chain to refresh you memory. I should NOT have to bug you. You should be bugging me. I am your customer. Sometimes, you need to put yourself in the buyers shoes. How would you feel if you

1) paid for an item ASAP - within 5 minutes because the seller SPECIFICALLY said "I'LL SHIP TODAY IF YOU PAY NOW!"
2) seller did not ship that day, did not care to notify you, and was unapologetic when confronted.
3) Seller writes you a condescending response after being asked, and I quote "I don't really know much about priority loads, but I will drop it off at the main station in AM."
4) THE NEXT DAY, no updates. None. YOU have to ping him to get a response.
5) Seller then proceeded to not supply you with a tracking number because "he is traveling"
6) When you follow up, another( little irritated this time) note comes, and I quote "Frank--I certainly understand your excitement, but again, I am travelling and in the middle of my work day
7) After the work day id over, nothing.

Please tell me: WHAT DID YOU DO IN THIS TRANSACTION TO MAKE ME FEEL GOOD ABOUT BUYING FROM YOU?

Lets do this....we'll let forum members decide who's being unreasonable/unprofessional through this transaction. Let's broadcast it and see who is being unprofessional.

Again, not a THING to do with you family. NO intention/verbage/connotation to offend them. Keep that in mind. Please don't bring your family up to buyers in the future as it doesn't matter. You have a responsibility to follow through regardless of your personal life.



I have had maybe 20% of sellers mail out my package the next day, which I feel is over and above, considering we ALL have other lives outside of SF. I just have never had anyone unhappy before.
post #20 of 145
Sounds like an asshole, especially after playing the poor college student card for the $40 discount. He should be thanking you for your magnanimity, not making belligerent demands like some spoiled child. I've done business with you in the past jdottaz and I was very pleased; there is nothing unreasonable about your attitude or behaviour as a seller.
post #21 of 145
I think he is completely out of line.
Wait before you out him on the buyer/seller feedback thread. He may be a jerk but have yet for the transaction to complete.

If all goes well and he receives in good order and is finished, there's no need to out him. Even if he prolongs his venting towards you.
Only in the event of proven malicious intent, or transaction transpired less than satisfactorily then will you need to warn us of this dood.
post #22 of 145
Thread Starter 
Well he just sent me a reply, (which I posted) and suggested we play it out on the forum, and I let him know that it is already in progress and he is free to chime in, so I don't think I will have to mention any usernames...
post #23 of 145
These people need to stop shopping on SF and start buying at Saks or NM if they expect that a seller's life revolves around shipping their $50 shirts.

http://www.styleforum.net/showpost.p...0&postcount=11
post #24 of 145
I ship things out late all the time, I have a job, family, and emergencies, etc and those things take precedence over shipping things out in time. I will let them know what the delay is due to, and most here (actually everyone I sold to here) have been more than understanding and cordial.

I mean, they treat me as another gentleman, a friend on the net, we're civil, they know I'm not a freakin vending machine that you kick.

So I'm letting him know here, don't bother to buy from me. Please. Thanks.
post #25 of 145
Thread Starter 
Quote:
Originally Posted by sho'nuff View Post
I think he is completely out of line.
Wait before you out him on the buyer/seller feedback thread. He may be a jerk but have yet for the transaction to complete.

If all goes well and he receives in good order and is finished, there's no need to out him. Even if he prolongs his venting towards you.
Only in the event of proven malicious intent, or transaction transpired less than satisfactorily then will you need to warn us of this dood.

I agree this is what is ultimately important here. I was looking more for affirmation in my actions, rather than the inappropriateness of the buyer in this situation.

But now the boats in the water, and I don't know how to sail.
post #26 of 145
One harsh email is excusable. Like someone said, it may simply be venting. After seeing the subsequent email (and info), I agree that the guy is a jerk.
post #27 of 145
I'm not sure where his sense of entitlement comes from. Considering that even retail businesses usually require 1-2 days processing time before an item is shipped, expecting a forum seller to ship on the same day is a bit unrealistic; demanding it is monumentally stupid, especially with this kind of "customer is always right" attitude.
post #28 of 145
I can understand being annoyed if an auction was advertised as "WILL SHIP TODAY!" but then the seller doesn't ship that day. That said, the seller seems to be going way over the line. As long as you get your package within a week or two, who cares?
post #29 of 145
Quote:
Originally Posted by sho'nuff View Post
So I'm letting him know here, don't bother to buy from me. Please. Thanks.

This is why I suspect we won't see a post from this individual outing himself. He tried to play a game of chicken with jdottaz, which he clearly lost, and is now being pilloried in the court of public opinion.

I have no interest in dealing with such a person either. I hope I find out his username at some point (PM me) so that I know not to buy from or sell to him in the future.
post #30 of 145
People need to realize that most of us have real jobs, families and lives apart from selling on SF and eBay. Things come up, it happens. When I still had a job I found it hard to get to the post office as it was closed when I commuted to work and closed by the time I got home. My only chance was to ship stuff on Saturdays. Maybe this guy is just some old troll with no family who has all the time in the world and thinks everyone else does too....
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