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Howard Yount: Affiliate thread - Page 288

post #4306 of 4728
Quote:
Originally Posted by nicotino15 View Post

I didn't get the wrong size, just didn't like one of my pairs, and I read on this thread to just to send it back to the same address it came from with a note.  I just did that yesterday so we'll see how it turns out.

Thanks. I saw that, but I don't want to eat the shipping expense when it was HY's error. I was hoping for a better alternative.
post #4307 of 4728
Based on everyone's experience posted in this thread, it should be obvious your best course of action is to return the item with a note explaining the mistake along with a request for a replacement pant in correct size and a refund of return shipping. I would be shocked if both request were not fulfilled by HY in a very timely manner.

Edit: you should report back the results of the return and request for refund...good or bad experience
post #4308 of 4728
Quote:
Originally Posted by Claghorn View Post

Yup. Normally people need to make a trade off between price and quality. With HY, we get great prices, great quality, and no customer service.

Indeed. And it makes me wonder if SOME customer service might somehow be more frustrating than NONE. At least veteran SF members know that any emails sent are wasted finger strokes.

That said, it is somewhat sad to me that outfits like HY and ToJ flourish here on SF.

The classic "price, service/efficiency, quality" Venn dilemma triangle seems to skew towards good ol' cheapskate more and more in recent SF years.
post #4309 of 4728
Quote:
Originally Posted by Claghorn View Post

Yup. Normally people need to make a trade off between price and quality. With HY, we get great prices, great quality, and no customer service.

Clag, I know you are a big HY supporter. I would agree HY responding to customer emails is non-existent, but wouldn't say HY has no customer service. I have always experienced fast shipping, reliable returns (with a fairly generous return period), exchanges, and refunds...I consider this all part of customer service.
post #4310 of 4728
Quote:
Originally Posted by europrep View Post

Clag, I know you are a big HY supporter. I would agree HY responding to customer emails is non-existent, but wouldn't say HY has no customer service. I have always experienced fast shipping, reliable returns (with a fairly generous return period), exchanges, and refunds...I consider this all part of customer service.

Fair enough.

...unless you are shopping from outside the US. (As a Canadian, shipping is somewhat slow and returns are not possible, unlike Epaulet for example.)
post #4311 of 4728
^ makes sense. I was thinking US customers.
post #4312 of 4728
I bought boots from HY and had a small issue with them. 3 unanswered emails later and I will never purchase from them again, which is a shame because I really like the boots and some of their other offerings.

Just 1 noob customers' experience.
post #4313 of 4728
Is HY even still an official SF affiliate?

I remember the days when Jamison would give us the inside scoop on everything. He was never a "regular" per se but he seemed very gentlemanly when he was here. I even recall quite a few photos he would post of himself in his own garments. Is Jamison perhaps busy with school or something?
post #4314 of 4728
Yeah, I get stuff shipped across the Pacific. Generally anywhere between 10-45 days with zero hint as to when it'll arrive.

I've never had to return anything though.

I'm glad that Yount has a solid customer base ready and willing to explain the caveat emptor of dealing with him.
post #4315 of 4728
Quote:
Originally Posted by europrep View Post

Based on everyone's experience posted in this thread, it should be obvious your best course of action is to return the item with a note explaining the mistake along with a request for a replacement pant in correct size and a refund of return shipping. I would be shocked if both request were not fulfilled by HY in a very timely manner.

Edit: you should report back the results of the return and request for refund...good or bad experience

Thanks.  Sorry for being snippy.  I find the inability to communicate directly frustrating.  I sent the pants back with a note included and will post again once I receive a response.

post #4316 of 4728
Quote:
Originally Posted by Sudonihm View Post

Thanks.  Sorry for being snippy.  I find the inability to communicate directly frustrating.  I sent the pants back with a note included and will post again once I receive a response.

I agree, it is frustrating.

HY's products are excellent, but it would be better if Jamison were to post in this thread (as he used to do) and if he were to respond to e-mails or PMs (as he also used to do).

I don't know why he's stopped doing so, but I suppose that life has just become too busy in other ways.
post #4317 of 4728
As a tall bloke I've been trying to love the USA fit ( they are the Only cut with enough inseam to get the all important 2" cuff that SF dictates and I'm 6"2 tall)

However... Am I the ONLY one to think that they are not a particularly flattering fit off the bat? The leg opening flaps all over the shop. Trying to get used to it, but I think group think does not win here. I'm not particularly slim but I think a tapering to the leg would benefit...

Interested in SF thoughts....
post #4318 of 4728

You're already taking your trousers to a tailor to get 2" cuffs... why not ask them to taper the leg at the same time?

post #4319 of 4728
Quote:
Originally Posted by mymil View Post
 

You're already taking your trousers to a tailor to get 2" cuffs... why not ask them to taper the leg at the same time?

 

This.  I have pretty much all my pants tapered and the leg is pretty inexpensive.  That way you get the quality and exact fit you want.

post #4320 of 4728
Quote:
Originally Posted by inimitable View Post

As a tall bloke I've been trying to love the USA fit ( they are the Only cut with enough inseam to get the all important 2" cuff that SF dictates and I'm 6"2 tall)

However... Am I the ONLY one to think that they are not a particularly flattering fit off the bat? The leg opening flaps all over the shop. Trying to get used to it, but I think group think does not win here. I'm not particularly slim but I think a tapering to the leg would benefit...

Interested in SF thoughts....

Hi Ya! IMO, most fits benefit from tapering … regardless of height or weight. It looks smart and tailored to ones body. Yukio Akamine (I think that's the gentlemen's name) once offered up the opinion that since the foot and ankle are very narrow … the leg opening should be as well. How much tapering is a matter of preference, for me I started at 8", but have settled at 7.25". My advice is to pin them and see what you like best. Cheers!

^ Edit: I should also add that it's common for many to taper just below the knee if the thigh is a good fit. Also, don't go crazy with the tapering … they should look like trousers, not skinny jeans.
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