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Howard Yount: Affiliate thread - Page 266

post #3976 of 4599

I've also made this mistake, been emailing from his site once a week but no replay. Sad to say I created an account on here just to let others know how he operates to save others from being mislead. It takes more than an excellent product to run a reputable business. I assumed this was a reputable business from when I read on this and other forums.

post #3977 of 4599

Read my last post, please.  I've only tried him once, and had some frustration too.  But give the guy a chance to work it out, and lay off the public lynching.  If you read this thread, you'll see that slow emails are an issue.  But you won't find anyone who got robbed.  Be cool, and look around the forum for its own sake - you'll like it.

post #3978 of 4599
Yount has absolutely terrible communication; there is no excuse for it to be this bad. But given his poor communication, I find it both gratifying and interesting that in 226 pages...and after many complaints...not a single person has left feeling gypped.

There is a reason why I order from Yount quite a bit. It isn't just for the quality; I'm also confident that no matter what the issue, it will (eventually) be resolved to my satisfaction.

In your shoes, not knowing Yount's odd but consistent track record, I'd probably have contacted Paypal as well. And after reading about Yount here in this thread, I'd have cancelled the Paypal dispute and wait it out. I hope you do the same.

Regardless, welcome to Styleforum.
post #3979 of 4599
Quote:
Originally Posted by mimo View Post

Read my last post, please.  I've only tried him once, and had some frustration too.  But give the guy a chance to work it out, and lay off the public lynching.  If you read this thread, you'll see that slow emails are an issue.  But you won't find anyone who got robbed.  Be cool, and look around the forum for its own sake - you'll like it.

Just to echo this sentiment.

If you would have read this thread, you would have known that you weren't scammed. I agree customer service is key, but it's not always there but Jamison does his best to make the one person, possibly p/t person for shipping, to make things right.

It's the internet, so you have the right to post anything you want. But in all honesty, a little more research would have, potentially, saved you the frustration and reactions from not having your emails answered.
post #3980 of 4599
I've made many purchases from Howard Yount and always had excellent service.
post #3981 of 4599

In no way at all is it his fault the pants don't fit. I found there is different sizing for almost every pant he has, so amusing his 34's were all the same, this is my mistake and I don't have any problems paying for the cost of the return

 

Started out I just wanted an exchange, I think the pants are the nicest I've ever seen but it takes more than this to be a reputable business.

 

I'm not trying to bash anyone his pants are excellent but, If I would have seen some post on here about the way this guy does business I never would have purchased from him. This is no way to run a business, does not matter if you have the best pants in the world.

 

I'm hoping this guy will see this on here or the other places and make this right, but I have no other way to contact him.

 

Sean

post #3982 of 4599
Quote:
Originally Posted by SeanMarcellus View Post
 

Beware of Howard Yount - I think this styleforum site is great, I saw this Howard Yount on here so assumed they'd be reputable. I purchased some pants, they are awesome, prob is they do not fit as there sizes seem to run about 1 1/2 inches small. I've been emailing this Jamiston weekly but don't get any response. Just went into paypal and filed a dispute. Wanted to give everyone a heads up so they don't get dupped on this Howard Yount site.

 

Sean


For myself I find HY to have one of the most accurate sizing guides I have ever seen online. As for the responses I have not experienced any problems when communicating with Jamison, though that might have something to with the fact that I haven't had any trouble with my purchases. As many others have already said, there are many ways to solve a problem, but hanging the firm on SF is not it.

post #3983 of 4599

Okay, you guys with all your feedback have convinced me this is not a scam but just poor customer service. I've retracted my paypal dispute and am going to give this more time.

 

Maybe one of you that says you get service wouldn't mind dropping him a line for me.

post #3984 of 4599
Quote:
Originally Posted by SeanMarcellus View Post
 

Okay, you guys with all your feedback have convinced me this is not a scam but just poor customer service. I've retracted my paypal dispute and am going to give this more time.

 

Maybe one of you that says you get service wouldn't mind dropping him a line for me.


Seems sensible. Communication can be slow. Patience is a must.

 

You might just send him another email as a "reset" of any past emails. I've made a return with him once on trousers that I decided didn't have the right color for the few jackets I own. No issue, refunded. Admittedly, for a person on a limited budget, returns of $150 dollar+ trousers can be stressful. But my sense is that he is an honest, if over-worked, person.

 

On recent emails about some of his products (past few weeks), I've had a response, usually on the weekends. I suspect this is a one-person show, as others have pointed out, and that Jamison is, in fact, a bit in over his head so email responses are slow. But if the trousers fit you, it's really hard to beat the quality and look. And to second an earlier comment, I find the trouser measurements to be accurate.

 

I suppose we could help him out and brainstorm on a sensible, simple return policy. An automated part of the website, perhaps, that simply registers the return under usual conditions (labels attached, new condition), perhaps prepaid UPS return label which is deducted off the return, etc. Would save us and him all some headache I suspect. I don't see why he needs to get involved to approve returns so long as the products are in good working order.

 

Heh, then one of us who actually gets reasonably quick responses and has had many dealings with him might suggest it in an email!

post #3985 of 4599

I returned a couple pairs of pants two weeks ago without contacting him beforehand. Just ship them to him at:

 

Jamison Stoltz
517 West 144th Street, #19
New YorkNY 10031

post #3986 of 4599
Quote:
Originally Posted by Ketawa View Post
 

I returned a couple pairs of pants two weeks ago without contacting him beforehand. Just ship them to him at:

 

Jamison Stoltz
517 West 144th Street, #19
New YorkNY 10031


I've seen this done a few times with success.

 

Sean, that's mighty big of you. :cheers:

post #3987 of 4599
Also note that HY just updated the styling and cut on his pants. If you ordered the same size and make (Italy) from last season and this season, you will find the measurements vary.
post #3988 of 4599
It sucks that the guy received bad customer service, but I'm glad he decided to withdraw the dispute.

The lambswool flannel pants I purchased from HY are really awesome and are my favourite trousers, though I had to have them tailored as they were the US ones and I didn't want the lower rise Italian ones. I would order again, because I know what to expect.

Having said all of that however, this type of customer service really shouldn't be acceptable. How are you supposed to recommend HY to other people? "Thanks for the compliment on the trousers, I got it from this company called HY, it's great, but sometimes returns take weeks and emails go unanswered."?

I think the HY story is sad in some ways because here on SF we see how companies like Epaulet have exploded, with their customer engagement and responsiveness, and No Man Walks Alone seems to be going in the same direction too. While on the other hand, HY seems somewhat "static" and almost stunted in its growth in some ways.

I know being an entrepreneur is a really ballsy move, and him keeping his full-time job from what I hear, in addition to running the company is a remarkable achievement. But I think this company isn't achieving its complete potential because it doesn't look like it's getting all the attention it needs.
post #3989 of 4599
Quote:
Originally Posted by althanis View Post

It sucks that the guy received bad customer service, but I'm glad he decided to withdraw the dispute.

The lambswool flannel pants I purchased from HY are really awesome and are my favourite trousers, though I had to have them tailored as they were the US ones and I didn't want the lower rise Italian ones. I would order again, because I know what to expect.

Having said all of that however, this type of customer service really shouldn't be acceptable. How are you supposed to recommend HY to other people? "Thanks for the compliment on the trousers, I got it from this company called HY, it's great, but sometimes returns take weeks and emails go unanswered."?

I think the HY story is sad in some ways because here on SF we see how companies like Epaulet have exploded, with their customer engagement and responsiveness, and No Man Walks Alone seems to be going in the same direction too. While on the other hand, HY seems somewhat "static" and almost stunted in its growth in some ways.

I know being an entrepreneur is a really ballsy move, and him keeping his full-time job from what I hear, in addition to running the company is a remarkable achievement. But I think this company isn't achieving its complete potential because it doesn't look like it's getting all the attention it needs.

Well said. In short, the model isn't sustainable (at least on the surface) and I suggest that Jamison change something relatively soon. Checking and responding to email seems like a relatively simple task that could be hired out to an acquaintance for a few hours per week; perhaps even a SF member would help in the effort. It really is a shame Jamison doesn't pop in here anymore as I'm sure there's an explanation.
post #3990 of 4599
Anyone ever gotten the v neck sweaters? Was just wondering if they were fitted, because the pictures on the website maybe them look rather....potato sack-y
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