Assuming that this is a relatively rare occurrence, how the vendor resolves the dispute/corrects the error makes its reputation what it is. For instance, in a recent thread, Jester got a suit from Chan that didn't look so good.
Yes, but in that Chan thread, that poster ripped the company without ever first trying to reach Chan about any of these problems, and seeing what their response was. Two different people wrote about the earlier struggles Carlo Franco had with his products. Yet, how come there weren't any posts before that mentioned those problems? Instead, they waited until all those problems were fixed. Will this poster also write an apology with the same vigor he attacked Chan if it responds correctly? Some people don't visit this forum everyday, or only look at the threads which have the most responses or maybe just read through the first few pages of a thread. All they'll remember is that Chan Sucks. It seems some people responded that they were less likely to buy Chan from now on. I also found it disturbing that people decided to chime in with unrelated specualtion as well as lies about the lack of fitting as to why Chan's quality would be so inferior. Strangely, they could have used the same speculation for some of the products of the merchants on this forum. Let's look at some of the assertions: 1) No heritage or history, therefore it must Suck. You could also use that against many of the startups here. 2) Poor wages= poor quality. Does anybody ever accuse Vass in Hungary of having poor quality because its labor costs are lower than those in Italy or England? 3) The problems are typical of all overseas tailor/shirtmaker, therefore hard to communicate with and get corrections. Any corrections would take a long time to correct. And, isn't Darren Beaman also a overseas tailor as well. 4) Communism destroyed the culture of hard work and artistic aesthetic. But, wouldn't that be true for both Hungary and China? I suppose its human nature to see the same action commited by two different persons through the prism of your relationship with those two. If you're friends with one of them, you'll make excuses for them. But, if you're enemies with one of them, you'll blame that person. Its also human nature to fear and exclude the 'outsider'. But, that doesn't make it right or acceptable.