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eBay help

post #1 of 19
4/26/05 at 12:03am
Thread Starter 
Hope some of the more experienced eBay-ers here can help me out. My gf purchased a Tod's purse from an eBay seller, emailed to check its authenticity and received a positive reply (which she deleted - which she knows now wasnt too smart)...paid for it and it arrived yesterday. Clearly fake. She emailed the seller saying that it was clearly a fake, she even took it to the store in HK and had this confirmed. Said that she accepted it as likely an honest mistake but would appreciate a refund - got a "NO WAY, I NEVER GUARANTEED AUTHENTICITY" reply. We then replied saying that it is very disappointing that she is knowingly passing off fake goods on eBay as real, and is clearly against eBay policy. She replied indicating that my gf "should look in the mirror and be ashamed of herself for expecting a 2000 dollar purse for a mere hundred bucks" - disgusting. She is a Hong Kong girl - she can get this purse in Mongkok for a mere ten bucks, but that isnt the point. Big problem - seller insisted on being paid via Money Order - she has so much positive feedback that my gf and I thought 'ok trustworthy' - but now she has no Paypal protection. So what recourse do we have and what actions will eBay take to either compensate or at least stop others for having the same issue with this seller? Im sure someone here has been through similar....
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post #2 of 19
4/26/05 at 12:14am
check these 2 pages out, and see what applies to you. http://pages.ebay.com/help/tp/esppp-process.html http://pages.ebay.com/help/tp/esppp-...igibility.html
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post #3 of 19
4/26/05 at 12:19am
Thread Starter 
the Western Union thing stings her here....
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post #4 of 19
4/26/05 at 4:47am
The question here is applying pressure at the right point. Importing or retailing fraudulent goods is actually a crime-- here in New York they regularly have perp walk TV news segments after they bust fake CD sellers. In addition, the company's being defrauded are usually very interested in drying up supply of the fakes. Therefore I would suggest an email to the seller stating that you intend to supply his name, address, and Ebay ID to the General Counsel of JP Tod's importer (give the address), with a CC to the Attorney General of the seller's state and your state. True story: I was momentarily fooled at a flea market once-- a guy had put an older car cassette player in the box for a newer one. Five minutes later I returned and asked for a refund. No dice, says the seller. I just walked over to his car and began writing his license number down. He asks "what are you doing?" I replied "you're at this flea market regularly, so I just want to be sure the Sales Tax Division of the State Dept of Taxation and Finance knows who you are..." Thirty seconds later I had my refund...
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post #5 of 19
4/26/05 at 4:52am
I'd guess that the law that applies depends on where the seller and buyer live.
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post #6 of 19
4/26/05 at 8:08am
Quote:
I'd guess that the law that applies depends on where the seller and buyer live.
Or through which mechanism they sell the goods. But anyway... enforceability of the law is a different concept from where and to whom the law applies.
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post #7 of 19
4/26/05 at 12:59pm
Thread Starter 
very very interesting advice. I have no idea where to look here - can anyone tell me who is the distributor is for Tods (and also Gucci - she now is listing a bunch of Gucci bags as well) in Illinois. Found the Attorney Generals contact info.
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post #8 of 19
4/26/05 at 1:14pm
M@T, I feel sorry for your girlfriend but did she really expect a $2000 bag for $100. often when deals are too good to be true, they are.
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post #9 of 19
4/26/05 at 1:22pm
Thread Starter 
my gf emailed to check if it was authentic, got a response in the affirmative. as soon as it arrived, my gf replied and said "but you said it was real" the seller replied and told her "oh, well, its a copy" not really ideal....and she investigated the authenticity as best she could
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post #10 of 19
4/26/05 at 1:28pm
It's too bad that your girlfriend deleted the original email (never, everk, do that until goods have arrived.)  If there was a claim of authenticity or the lack of a claim stating that the bag was a replica in the auction title, or even body, threaten to report her to ebay, especially if she sells in large volumes.  That should probably get some action going. Your girlfriend may have to chalk this up to experience, though. Pretty much *all* of the prestige brand accessories on Ebay are fake, regardless of feedback and/or claims to the contrary. I would say that you can buy a Rafe or Apres midi de Chien bag (small boutique brands that retail in the low hundreds) off Ebay with a certain amount of confidence, but mess with Tod's, Hermes, and especially Louis Vuitton, and you are asking to be ripped off.
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post #11 of 19
4/26/05 at 1:33pm
Thread Starter 
god i know. i couldnt believe it when she said this morning 'nup gone' - theres a possibility its on her work computer - hope so. havent told the seller yet that its been deleted, and we threatening to take it up w eBay anyhow - we have the emails where she admits that its fake, which violates eBay policy and could well get her shut down anyhow. i think my gf given up on the $ a bit - just wants to kick this womans ass and save someone elses from the same fate
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post #12 of 19
4/26/05 at 1:49pm
This is unrelated but has to do with fake items. My girlfriend got a Louis Vuitton purse from a friend for Christmas. The friend didn't get it from Ebay, but got it from some sort of cheap source. I've never seen an LV purse up close before, so I had no idea what to look for to determine if it was real or fake. Is there anything she should look for to indicate authenticity? It is one of the light/dark brown ones with all of the goofy little shapes on it, if that helps. edit: Obviously I don't expect you to be purse experts, but I'm just curious if you might have come across this in a quest for recognizing fake men's accessories.
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post #13 of 19
4/26/05 at 1:54pm
Quote:
This is unrelated but has to do with fake items. My girlfriend got a Louis Vuitton purse from a friend for Christmas. The friend didn't get it from Ebay, but got it from some sort of cheap source. I've never seen an LV purse up close before, so I had no idea what to look for to determine if it was real or fake. Is there anything she should look for to indicate authenticity? It is one of the light/dark brown ones with all of the goofy little shapes on it, if that helps. edit: Obviously I don't expect you to be purse experts, but I'm just curious if you might have come across this in a quest for recognizing fake men's accessories.
Have you tried MyPoupette.com?
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post #14 of 19
4/26/05 at 1:54pm
Thread Starter 
my gf said uneven stitching and a poorly fitted lining gave it away
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post #15 of 19
4/26/05 at 1:57pm
In general the easiest way to tell is the leather/stitching quality of the handles/attachment points. Cheap fakes will have plasticky leather with large stitching, and the attachments to the purse will be chintzy looking metal. The stitching should also be symmetric, even, and small. Also, the quality of the zipper (if it has one) is a big giveaway. Authentics will have very heavyweight, large-toothed zippers and pulls. Check the symmetry of the pattern. If the pattern is not exactly symmetric, it's likely to be a fake. Also, the date code should be stamped on the leather inside the bag, and if the bag came with a hang tag that's a yellow color rather than a buff/light tan color, it's likely to be fake. Hope this helps. -s
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