What I mean is this: When you submit your order via the online order form, you will immediately receive an order confirmation. On occasions, I have submitted the order, but it timed out, which I attributed to the server being busy. Is this what happened to you? Unfortunately, Ricky is a victim of his own success and seems way overloaded. With one order submitted last summer, I sent a separate e-mail for each of the 4 shirts. He responded within days, indicating the order had been overlooked. He did get it out immediately. Another order has been in limbo for at least 6 months, and I'm assuming it will never be filled. Right now I wait for a 7-shirt order from February, and I just submitted another 7-shirt order a few days back. If they come in great. If not, I won't kill myself.