Originally Posted by Sym
How is TBS when it comes to fixing mixups? They sent me the wrong shoes....
So it's been over 2 weeks since the initial order was placed and still no shoes but they were very apologetic, communication is great, and luckily they were able to locate the correct shoes. I'm sure I'll get them sometime next week or week after, so I'm not bitching. I know during sale times things must be extremely hectic but I am wondering, do they typically offer some sort of amends?
I know some sites do if the screw up is on their part. The two times something similar has happened to me before the companies offered something without me needing to ask, one was a $10 gift card and the other a coupon code. Like I said before I'm not bitching and still love TBS but I am looking to place another order soon, I'm not sure whether to expect something and wait or just go ahead. Can anyone who has experienced something similar with TBS chime in?