Originally Posted by pabloj
Sorry but I think that if you want professionals then you have to go for professionals and pay their fees, Tom is not a professional seller, he does the best he can considering he has a life other than selling Vass shoes to you with low mark up.
Originally Posted by rebel222
Here's how I feel about this situation. I have never ordered from Tom. I am a student, so I can't afford Vass shoes. However, I have seen him around here for quite a while. He performs a generous service. You can't get these shoes cheaper anywhere else. If you people don't quit bitching and whining, he is either going to stop offering this service or he will jack up the prices. Stuff happens. He hasn't responded to each of you individually, but you can read that others have received shipping notices from him. Stop crying. If you get close to the end of the dispute period with your credit card, then get nervous. Until then, you should appreciate what he does.
I have ordered a number of shoes from Tom and his communication and help has been excellent. He was in the US for over a month and is preparing for an international move, so please cut him some slack. I have a pair that I am waiting for from the end of April, they are being shipped next week with an order I placed on June 12th, so orders are being shipped. I have found him to be an open, honest and trustworthy individual.