If you're think about using Pediwear (www.pediwear.co.uk
) I advise a little caution and a lot of email confirmation.
In brief, over the past 3 months I have ordered shoes from them twice and both times there has been a significant delay i.e. the goods were despatched 2 weeks or more after I was told they would be shipped to Japan. The company has responded politely and helpfully when contacted, but they certainly haven't kept me updated. If you're ordering something time sensitive - e.g. you want them by a certain date - I advise you to pursue them ruthlessly until they can tell you the product has shipped.
Placed 13 November 2008. Pediwear email: "We are pleased to confirm receipt of your order. Please expect delivery within 7 - 10 working days. If we encounter a delay we will advise you accordingly."
On 3 December I ask for an update - shipping from UK to Japan is usually very quick and 5 working days is not unusual.
Pediwear email: Shoe trees were out of stock so order was delayed. "However... we expect to be in receipt of the shoe trees either today or tomorrow, when we will then be able to debit your card and have your order despatched to you."
Then they gave me a 10% discount, which I thought was a nice gesture of goodwill.
It was something of a letdown to me that after this email the shoes did not actually ship "today or tomorrow" but 5 days after that.
Reassured by their eagerness to make good and the civil email exchange, I assumed the delay in the first order was the sort of error even the best shop can make, so I ordered another pair of shoes on 13 January 2009. I reminded them that last time there had been a lack of communication and a delay and said I wanted to avoid a similar experience this time.
They wrote back saying "We confirm that your order will be dispatched tomorrow and we would expect you to receive your order within 7 - 10 working days. We apologise again for the delay with your previous order."
Today I get an email telling me my order has shipped - more than two weeks after I was told it would be despatched!
Frankly this is pretty disappointing. They are a retailer so it's not necessarily their fault if shoes or trees are not immediately available. However, it's surely their job to keep me informed and not to send out information that is just plain wrong.
I will try www.plal.com
next time I order a pair of C&Js.