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Pediwear - disappointing delays, twice - Page 5

post #61 of 106
The disadvantage with Pediwear compared to Herrings is that they use Royal Snail Mail as opposed to UPS shipping. The UPS is generally much quicker I've found, especially as they tend not to strike as often as UK Bolshie Mail.
post #62 of 106
however, the likelihood that you will be charged for duties and other fees is higher when using non royal mail alternatives.
post #63 of 106
We have comparatively generous duties allowances here - no duty payable on shipments up to A$1,000 I believe, which would cover pretty much every shoe on both sites.
post #64 of 106
Quote:
Originally Posted by Prince of Paisley View Post
We have comparatively generous duties allowances here - no duty payable on shipments up to A$1,000 I believe, which would cover pretty much every shoe on both sites.
If you're in the US, you definitely don't want to go with UPS for international mail. You are guaranteed to get raped - $300 shoes? sure, pay an additional $50-80 and you're good to go. I've ordered some 5-6 items from the UK over the past couple years using Royal Mail - I don't seem to recall anything taking more than 3 days to leave the country once i've received tracking. The holdup has always been US customs.
post #65 of 106
Interesting. I had the exact same problem. I'm guessing it's because they don't keep a lot of their shoes in stock and it takes them some time to order from the factory.

But even so, I still don't understnad why it took them almost 3 weeks to get the shoes from the factory. This would be terrible, but could they possibly be waiting for seconds and are selling the shoes as firsts????

Quote:
Originally Posted by tokyodandy View Post
If you're think about using Pediwear (www.pediwear.co.uk) I advise a little caution and a lot of email confirmation.

In brief, over the past 3 months I have ordered shoes from them twice and both times there has been a significant delay i.e. the goods were despatched 2 weeks or more after I was told they would be shipped to Japan. The company has responded politely and helpfully when contacted, but they certainly haven't kept me updated. If you're ordering something time sensitive - e.g. you want them by a certain date - I advise you to pursue them ruthlessly until they can tell you the product has shipped.

ORDER 1
Placed 13 November 2008. Pediwear email: "We are pleased to confirm receipt of your order. Please expect delivery within 7 - 10 working days. If we encounter a delay we will advise you accordingly."
On 3 December I ask for an update - shipping from UK to Japan is usually very quick and 5 working days is not unusual.
Pediwear email: Shoe trees were out of stock so order was delayed. "However... we expect to be in receipt of the shoe trees either today or tomorrow, when we will then be able to debit your card and have your order despatched to you."
Then they gave me a 10% discount, which I thought was a nice gesture of goodwill.
It was something of a letdown to me that after this email the shoes did not actually ship "today or tomorrow" but 5 days after that.

ORDER 2
Reassured by their eagerness to make good and the civil email exchange, I assumed the delay in the first order was the sort of error even the best shop can make, so I ordered another pair of shoes on 13 January 2009. I reminded them that last time there had been a lack of communication and a delay and said I wanted to avoid a similar experience this time.
They wrote back saying "We confirm that your order will be dispatched tomorrow and we would expect you to receive your order within 7 - 10 working days. We apologise again for the delay with your previous order."
Today I get an email telling me my order has shipped - more than two weeks after I was told it would be despatched!
Frankly this is pretty disappointing. They are a retailer so it's not necessarily their fault if shoes or trees are not immediately available. However, it's surely their job to keep me informed and not to send out information that is just plain wrong.

I will try www.plal.com or www.shoesnorthampton.co.uk next time I order a pair of C&Js.

TD
post #66 of 106
Quote:
Originally Posted by Bellison View Post
Interesting. I had the exact same problem. I'm guessing it's because they don't keep a lot of their shoes in stock and it takes them some time to order from the factory. But even so, I still don't understnad why it took them almost 3 weeks to get the shoes from the factory. This would be terrible, but could they possibly be waiting for seconds and are selling the shoes as firsts????
No. The shoes would clearly be marked subs on the soles. The multi-week wait is probably due to them not being in stock at the factory - having to be made.
post #67 of 106
I recently ordered some boots through Herring on a Thursday and received them the next Monday. Rather amazing. I guess the twenty pounds for shipping gets you something after all.
post #68 of 106
Quote:
Originally Posted by Bellison View Post

But even so, I still don't understnad why it took them almost 3 weeks to get the shoes from the factory.

Simple. the factory don't have them in stock.
post #69 of 106
Quote:
Originally Posted by Gibonius View Post
I recently ordered some boots through Herring on a Thursday and received them the next Monday. Rather amazing. I guess the twenty pounds for shipping gets you something after all.
Herring have almost everything they advertise in stock at their distribution center, this helps their ability to ship quickly. They buy the stock beforehand. Pediwear is a small shop in Yorkshire, they simply do not have the space to stock full ranges of every brand they offer, hence why a lot of styles are ordered from the manufacturer when requested. Never had a problem myself in the 20+ pairs I've had from them, however I wish they wouldn't use Royal Fail
post #70 of 106
I have ordered six pair from Pediwear over the last 8 months. Four shipped immediately and arriving well within the usual time it gets to Australia. One pair told within 24 hours that there would be a fourweek delay, the other told within 24 hours it would take 15 days to deliver. So it looks like you have all improved their customer service.
My two pair from Herring came a few days quicker just as a few have noted above.
Their prices are significantly cheaper than anything comparable in Australia in my experience.
In addition you can track your order on the website.
So I am a bit of a Pediwear fan!
post #71 of 106
Ordered my C&J Lowndes from Pediwear March 8th, bit of back and forth about sizing, shipped March 12th. So far so good.
post #72 of 106
Quote:
Originally Posted by DrZRM View Post
Ordered my C&J Lowndes from Pediwear March 8th, bit of back and forth about sizing, shipped March 12th. So far so good.

Kinda same experience; I asked about stock before purchasing. They had it in stock (at least said they did) and committed to receipt in 10-12 days. We'll see when it actually arrives but I don't think they are lying.
post #73 of 106
They must be a bit more diligent on QA these days. I just received this message:

Dear Mr X

Thank you for your order:

1) Crockett and Jones Lowndes, Colour: Dark Brown Burnished Calf, Size: 9, Fitting:E, GBP258.40

Shipping Cost: GBP0.00. Total Order Cost: GBP258.40

We regret to inform you that the Lowndes that was available for despatch did not pass our Quality Inspection prior to despatch. We are expecting a replacement pair to arrive from the factory within the next 2-3 working days and these will be despatched to you immediately.

Sorry for this slight delay.

Meanwhile, we do appreciate your business and patience.

Regards
--
Carol Bentley
Pediwear Shoe Centre Online
sales@pediwear.co.uk
www.pediwear.co.uk
post #74 of 106
Just adding to this thread....

Placed an order for a pair of Edgware on March 26, was informed to expect delivery in 7-10 business days.

I received them today (Apr 6) here in Toronto - 7 business days, 12 days in total via Royal Mail.

I am a first time Pediwear customer after reading all the threads here (thanks to all the SF members ).

From a customer service and communication stand point, they were excellent.

I would say I am a happy customer and definitely will buy from them again.
post #75 of 106
Will pediwear still price match with Plal now that they won't ship international?
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