I have that exact problem and I am trying to figure out how to remedy it. I have tried a tongue pad but doesn't help. The laces are almost overlapping because there is too much room in the upper ankle area. Made for someone with cankles. Any suggestions for fixes would be appreciated.
Nubuck Pitt boot in 10.5C gone and the 10.5 chocolate suede plaza semi-brogue also sold. Unlucky that of the 8 pair you actually sold, my two wants were gone. I would have helped your ratio - 1 email, 2 pairs gone.