This is the understatement of the year - Gianni's customer service is an abomination. And in fact, he doesn't respond to customers that have issues - myself, Cleav, and there are others we probably don't know about. It's a freaking joke at this point.Gianni has the audacity to ignore all his disgruntled customers - unbelievable. And the fact that you are defending him re: his customer service is confusing to me.
Cleav, I hope it works out - I am not sure that Gianni has an honest bone in his body. Your treatment seems identical to my treatment. I am really sorry you have to deal with the hassle - it's absolutely scandalous. Good luck.