Luxire do make mistakes sometimes, and I'm sorry that this happened in your case.
But if you order from Luxire, and they make a mistake, you wear the cost of shipping back to them for a remake.
That's been the contract we enter into with them from day 1.
Some of the things you're complaining about are semantics/matters of interpretation anyway.
And why you'd ever attempt to ship something to India without tracking or insurance, I don't know. That's just daft. It almost...