I've found that some new cashmere scarves and sweaters pill pretty hard at first, then they stop shedding and all is well. Like you said, my Johnstons of Elgin don't do that at all, whereas my Moon did.There's now way you can return a leather soled shoe that has been worn. I would take it to a cobbler and ask them to fix it. Then, send a copy of the receipt to Jamison to see if he'll reimburse? I always respond to my order confirmation email for the best results.