Agree. The customer service of AE is just light years beyond Alden. Alden's CS is quite frankly awful, but I will admit, Alden's seem to fit me more comfortably and their cordovan seems to take a better shine for me at least.
Depending on how you measure, I could see this (larger than 3.5 difference) as very plausible among lifters. It is relatively easy to up your chest measurement, but difficult to increase shoulders, if at all.I have a lifter friend who has a 46" chest, but his shoulder measure is narrower than mine at ~19.5". I will say they are certainly thicker though.I would be willing to bet Charly, for example, has a larger gap between shoulder and chest measure.
If your measurements are truly accurate, it is more likely snug in the body/chest, than the shoulders. You would have .6" extra in shoulders and 2.8" extra in body (approximately).Then again, I might be just wrong, because the TOJ1's appear to fit smaller than the full leathers (which is the only thing I have experience with)